Payments

It's Easy To Get Started With Automated IVR Phone & Text Payments

It’s Easy To Get Started With Automated IVR Phone & Text Payments

Understanding The Impact Of IVR Payments By Phone

Understanding The Impact Of IVR Payments By Phone

Automated payments by phone is a core capability of the Compass Automation Platform and one of its most popular use-cases. To help you understand how we help you deliver frictionless payments by phone to your customers, we've put together a step-by-step explanation in this blog post.

Automated Payments By Phone: How It Works

Chatbot Demo Video: Payments By Text

Chatbot Demo Video: Payments By Text

Using Communication Automation To Improve Collections

Using Communication Automation To Improve Collections

We're Excited To Announce Our Partnership With Payroc

We’re Excited To Announce Our Partnership With Payroc

How Contact Centers with Remote Agents Handle Payments

How Contact Centers with Remote Agents Handle Payments

We're Excited To Announce Our Partnership With Bluefin

We’re Excited To Announce Our Partnership With Bluefin

In our chats with current and future clients, we've come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers' payments. Some companies are employing clean desks...

Video: Automating Payments By Phone For Contact Centers

How Contact Centers Handle Customer Payments

How Contact Centers Handle Customer Payments

Calculating The ROI of an IVR Payment Solution

Calculating The ROI of an IVR Payment Solution

Making Your Payments in a Post-COVID World

Making Your Payments in a Post-COVID World

Text-to-Pay is becoming a prevalent topic of conversation among current and future clients. And it's for a good reason. Paying by text message is the easiest way to pay your bills. In the age of COVID-19, it's the most touch-free payment method available. Best of all, from a customer experience standpoint, nothing could be more simple.

Make it Easy For Your Customers to Opt-In to Text Payments

How IVR Systems Help With Contactless Payments

How IVR Systems Help With Contactless Payments

Selecting an IVR System for Payment Processing

Selecting an IVR System for Payment Processing

The Rise, Fall and Potential Death of Paper Checks

The Rise, Fall and Potential Death of Paper Checks

Credit Card Security and PCI Compliance Definitions

Credit Card Security and PCI Compliance Definitions

Driving Adoption of Payments By Phone

Driving Adoption of Payments By Phone

Why IVR Payments During COVID-19

Why IVR Payments During COVID-19

How Contact Centers Can Take Payments While Staff is Working Remote

How Contact Centers Can Take Payments While Staff is Working Remote

Business After COVID-19: Paying Without Touching

Business After COVID-19: Paying Without Touching

IVR Payments By Phone Call Flow: Video

IVR Payments By Phone Call Flow: Video

Customer Stories: Electronic Billing Platform For Utilities

Customer Stories: Electronic Billing Platform For Utilities

Omnichannel Payments For Electronic Billing Platforms: What You Need To Know

Omnichannel Payments For Electronic Billing Platforms: What You Need To Know

Consumer Finance And Compliance News Roundup

Consumer Finance And Compliance News Roundup

Friends Don't Let Friends Give Credit Card Details To Live Agents

Friends Don’t Let Friends Give Credit Card Details To Live Agents

PCI DSS 4.0 Update: Looking Ahead At The Coming Changes

PCI DSS 4.0 Update: Looking Ahead At The Coming Changes

How to Increase Revenue With an IVR Payments By Phone Solution

How to Increase Revenue With an IVR Payments By Phone Solution

3 Guidelines For Choosing An EBPP Platform

3 Guidelines For Choosing An EBPP Platform

Popular Payment Trends

4 Popular Payment Trends To Hit Today’s Market

Me, Myself & PCI: Know Your Role When It Comes To Data Security

Accelerate Accounts Receivable

How To Accelerate Accounts Receivable In A Utility Company

PCI Compliance Small Business

What You Need To Know About PCI Compliance In Your Small Business

PCI Compliance Checklist

12 Step PCI Compliance Checklist To Protect Customer Payment Data

IVR Medical Billing

Pay By Phone For Medical Billing And Why You Need To Use It

No matter if it's home and property, life, automobile, or health insurance. When it comes to mobile payments, your agency should provide your policyholders with the best customer experience possible.

Popular Payment Solution For Insurance Companies

Collect Rent Payments

How To Improve The Way You Collect Rent Payments

Want to Boost Business? Tell The Paper Check to Bounce!

Mobile payments are on the rise, and Black Friday 2016 was proof of this. A new study from Adobe showed that U.S. shoppers used a mobile device to spend $1.2 billion during the biggest shopping day of the year.

Retailers: Is Your Payment Solution Putting Customers At Risk?

Mobile Payments

Do Customers Want to Make Mobile Payments?

Accept Payments By Check

Payment Method Risks And How To Solve Them

Millennial Consumers

What Kind Of Payment Methods Do Millennials Prefer?

Upgrading can be a wise investment that pays off. This doesn't just pertain to equipment, but upgrading your payment service can help your business make more money in the long run.

4 Tips To Help You Upgrade Your Business Successfully

Should You Invest In An IVR Pay By Phone Solution?

Better Payment Solution

Do Your Customers Need A Better Payment Solution?

Customer Payments

You Need to Know How to Market to Millennials

Secure Payment Solutions

Afraid of Hackers? Here’s How To Secure Payment Solutions

Payment Solution

How To Have a Big League Payment Solution

Customer Payment

Bill Payments Made Simple: 3 Methods Customers Love

Here are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds.

11 Industries Using IVR Pay By Phone Solutions

Payment Gateway vs. Payment Processor

Your customers want a quick, and convenient way to be able to handle their bills. Your company would like to find a quick, easy, yet secure method of accepting payments. Here are a few benefits of a pay by phone solution...

9 Benefits Of An IVR Pay By Phone Solution

When it comes to mobile payment solutions, consumers have many options. One of the top reasons that make people wary was concerns about security. This is a valid concern. Businesses benefit when they allow their customers to use mobile payments.

How To Adopt A Mobile Payment Solution For Your Business

Personal Checks

Should Your Business Still Accept Personal Checks?

When it comes to easy payment solutions, there are many options available. Customers want a quick and easy way to make payments. So, is a mobile wallet a good idea? Which mobile wallet should you look at? We've got the answer!

Which Mobile Wallet Reigns Supreme?

However, you don’t have to be Buddy the Elf to start feeling better about the season. Research shows that donating to charity increases happiness. But the question remains -- what donation method do people feel most comfortable using?

What Payment Method Should Charities Offer For Donations?

When it comes to payment solutions, there are many ways in which your customers can pay. When it comes to accepting payments, your company needs to offer a solution that is simple yet doesn't put a customer's data at risk.

What Is The Most Secure Payment Method?

To be most effective, your payment reminder notification system should direct your renters directly to a platform on which they can make a payment as soon as they receive their payment reminder notification.

Self Storage: 3 Tips To Collect Rent Easier From Tenants

Many utility customers would prefer an automated bill pay solution that makes the payment process hassle-free and paperless. Here's how to make that possible...

Utility Companies: Here’s How To Reduce Late Payments

With Compass Broadcast, you can create, manage & store contact lists to send out a text or voice message blast. Your tenant’s contact information is stored in our secure system, so it stays safe.

Landlords: A Pay By Text Solution For Tenants

Allowing more options to collect payments, will vastly improve the healthcare industry by allowing hospitals to focus more on the health of their patients, rather than how a bill will be paid.

Improving The Healthcare Industry One Payment At A Time

The Problem With Paying Bills

Surveys

Customer Story: Building World-Class CX With Automated Voice Surveys

Customer Story: Building World-Class CX With Automated Voice Surveys

Customer Pulse Surveys: What You Need To Know

Customer Pulse Surveys: What You Need To Know

How Outbound Voice Surveys Improve Customer Experiences

How Outbound Voice Surveys Improve Customer Experiences

The Voice Channel For Qualtrics

The Voice Channel For Qualtrics

The ROI of Real-Time Customer Feedback With Voice Surveys

The ROI of Real-Time Customer Feedback With Voice Surveys

How Contact Centers Implement Customer Experience Surveys

How Contact Centers Implement Customer Experience Surveys

Using IVR Voice Surveys to Collaborate with Remote Workers

Using IVR Voice Surveys to Collaborate with Remote Workers

Customer Story: IVR Surveys For COVID-19 Screening

Customer Story: IVR Surveys For COVID-19 Screening

We'll help you understand why IVR surveys by phone are the most efficient and cost-effective way to collect customer feedback and market research. Interactive Voice Response (IVR) enables automated communications with survey respondents over the phone. They can engage with the survey with their phone's keypad or through voice recognition.

IVR Surveys By Phone: What You Need To Know

Using SMS Text and Voice Surveys to Improve Customer Experience

Using SMS Text and Voice Surveys to Improve Customer Experience

Customer Story: Highly Secure IVR Voice Surveys

Customer Story: Highly Secure IVR Voice Surveys

Selecting an IVR System for Customer Satisfaction Surveys

Selecting an IVR System for Customer Satisfaction Surveys

Voice Surveys on The Qualtrics Platform

Voice Surveys on The Qualtrics Platform

Phone Survey Feedback

How to Increase Feedback in an Automated Phone Survey

Customer Experience Survey

How to Create A Customer Experience Survey

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.

5 Customer Survey Strategies You Need To Know Now

How To Improve Your Business With Customer Feedback

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer's feedback.

How To Tell If People Are Lying In Your IVR Survey

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent's customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs.

5 Survey Mistakes That Annoy Your Customers

One way that a company can improve is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it.

How To Create The Ultimate Customer Survey

In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important.

How To Get Customers To Review Your Business

A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy?

Here’s How To Find Out What Your Customers Really Think

Call analytics is a powerful tool that can help shape how your advertising revenue is spent and who it targets and improve your customer service. While analytics show trends, they are only part of the story.

Here Are The Benefits Of CSAT Surveys

Automation

Demystifying Conversational AI For Customer Self-Service

Demystifying Conversational AI For Customer Self-Service

IVR Best Practices For 2023

IVR Best Practices For 2023

The Impact Of Self-Service IVR On Contact Centers

The Impact Of Self-Service IVR On Contact Centers

You don’t need us to tell you that consumer expectations are rapidly changing. In what seems like the blink of an eye, we’ve shifted from two-day expectations to a today expectation. The situation becomes particularly meaningful as we realize consumers now differentiate between companies based on service, with trust beginning to overtake service in some sectors.

What Customers Expect From Self-Service

Tracking The ROI of a Self-Service IVR For Contact Centers

Tracking The ROI of a Self-Service IVR For Contact Centers

Managed CPaaS, The Next Step For Self-Service Automation

Managed CPaaS, The Next Step For Self-Service Automation

Conversation Design For Customer Service Chatbots

Conversation Design For Customer Service Chatbots

The Compass Automation Platform Explained

The Compass Automation Platform Explained

Aligning Chatbots With Customer Personas And Journeys

Aligning Chatbots With Customer Personas And Journeys

What Is An Engagement Conduit? And Why You Need One.

What Is An Engagement Conduit? And Why You Need One.

What's the difference between non-integrated and integrated solutions?

What’s the difference between non-integrated and integrated solutions?

Outsourcing Your Contact Center: What You Need To Know

Outsourcing Your Contact Center: What You Need To Know

Improving Customer Journeys For Mortgage And Insurance Companies

Improving Customer Journeys For Mortgage And Insurance Companies

How SMS Automation Reduces Contact Center Labor Costs

How SMS Automation Reduces Contact Center Labor Costs

IVR's have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations.

8 Best Practices To Deliver Delightful IVR Experiences

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

Interactive Voice Response (IVR system) is a software application that accepts a mixture of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

What is Interactive Voice Response (IVR System)?

Reduce Contact Center Costs With Communications Automation

Reduce Contact Center Costs With Communications Automation

How IVR Systems Help Reduce Contact Center Agent Turnover

How IVR Systems Help Reduce Contact Center Agent Turnover

Unified Communications as a Service: What You Need To Know

Unified Communications as a Service: What You Need To Know

How IVR Systems Increase Revenue And Cash Flow

How IVR Systems Increase Revenue And Cash Flow

How IVR Systems Can Reduce Labor Costs

How IVR Systems Can Reduce Labor Costs

Resolving customer issues or questions on the first call is the pinnacle of success in contact centers. It's the ultimate expression of a fine-tuned customer engagement and experience strategy. So it's essential to track and monitor FCR (first contact resolution) in your customer service operation.

How To Improve First Contact Resolution In a Contact Center

IVR Technology Group Grows With TCN as a CCaaS Partner

IVR Technology Group Grows With TCN as a CCaaS Partner

As your customers and employees' expectations continue to evolve, the most damaging issue is that your legacy PBX can't keep pace. Communications technology is changing faster than ever before; ease of use and rich features are no longer

Is Your PBX Killing Your Business?

As you begin to consider a new or upgraded enterprise-level IVR system for your business, there’s a lot to consider before planning your first call flow. In the past, we’ve covered common IVR complaints, strategy, choosing an IVR, CRM integration, customer journeys, and other tactical topics. Now it’s time to dig into pre-planning, the things you need to know before you look for voice-over talent.

The Core Infrastructure of IVR Systems

Top IVR Complaints, And How To Avoid Them

Top IVR Complaints, And How To Avoid Them

The Contact Center is Dead: Long Live The Contact Center

The Contact Center is Dead: Long Live The Contact Center

How IVR Systems Help Insurance Companies

How IVR Systems Help Insurance Companies

Don't Let Technology Drive Your CX Strategy

Don’t Let Technology Drive Your CX Strategy

How To Choose The Best IVR For Your Business

How To Choose The Best IVR For Your Business

IVR Systems For Consistent Customer Experiences

IVR Systems For Consistent Customer Experiences

It's Important to Integrate Your CRM and IVR System

It’s Important to Integrate Your CRM and IVR System

Customer Story: Solving A Business Crisis for an Insurance Company

Customer Story: Solving A Business Crisis for an Insurance Company

How an IVR System Helps with Telehealth

How an IVR System Helps with Telehealth

How an IVR System Helps with After-Hours Customer Experiences

How an IVR System Helps with After-Hours Customer Experiences

IVR Technology Group Partners with RingCentral

IVR Technology Group Partners with RingCentral

How Disjointed And Disgruntled Customer-Facing Employees Hurt CX

How Disjointed And Disgruntled Customer-Facing Employees Hurt CX

Customer Story: Using Text Messaging For Urgent Communications

Customer Story: Using Text Messaging For Urgent Communications

Do Your Customer Journeys End At Your IVR?

Do Your Customer Journeys End At Your IVR?

How An IVR Improved Direct Mail Campaigns

How An IVR Improved Direct Mail Campaigns

Our Deep Dive Into Customer Emotions

Our Deep Dive Into Customer Emotions

Comparing an IVR to a Live Agent

Comparing an IVR to a Live Agent

Customer Expectations For Consumer Finance Companies in 2020

Customer Expectations For Consumer Finance Companies in 2020

Customer Story: Building Gold Standard Customer Experiences

Customer Story: Building Gold Standard Customer Experiences

Why Today’s Customers Expect Self-Serve Options

Why Today’s Customers Expect Self-Serve Options

Customer Story: How We Solved Long Hold Times

Customer Story: How We Solved Long Hold Times

A List Of Our Favorite CX Articles of 2019

A List Of Our Favorite CX Articles of 2019

How Interactive Voice Response Helps Improve Customer Experience

How Interactive Voice Response Helps Improve Customer Experience

I Just Had The Worst Experience With a Chatbot IVR

I Just Had The Worst Experience With a Chatbot IVR

How IVR Automation Lives In Harmony With Live Agents

How IVR Automation Lives In Harmony With Live Agents

Customer Service Automation: The Little Things Matter

Customer Service Automation: The Little Things Matter

Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.

Three Trends Driving A Shift Towards Customer Self-Service

4 Best Practices For IVR Developers

4 Best Practices For IVR Developers

The Basics Of APIs & Their Role In CPaaS

The Basics Of APIs & Their Role In CPaaS

The Role Of Chatbots In Customer Experience

What is IVR? What Every Business Needs To Know.

IVR systems allows for insurance companies to reduce expenses without sacrificing quality. If you're looking to cut operating costs, and improve customer satisfaction, you should really consider implementing an IVR into your insurance company.

10 Simple Ways IVR Systems Are Used In The Insurance Industry

Inbound Calls In Financial Institution

How To Handle Inbound Calls In A Financial Institution

10 Reasons You Should Consider Visual IVR

With more and more people turning to mobile apps and other channels, one might think IVR must be going downhill. It turns out the global IVR equipments market is projected to grow at a staggering 27.4 percent through 2019.

5 Simple Ways To Make Customers Fall In Love With Your IVR System

If the menu tree for your IVR has too many options, your customers may hang up and call the competition. By cutting down options, your customers won't be mashing the '0

How To Improve Your IVR by Listening to Your Customers

Are You Making These Mistakes In Your IVR-System?

Americans aged 65 and older, the most-used methods of communication are more likely to make calls using cell phones and landline phones. Through VoiceXML, businesses can provide personalized support to their customers in a cost-effective manner.

VXML Increases Industry Standards

So, you have an IVR solution, but you don't know if it's a good one. I can help you with that, as can anyone who picks up the phone and calls your business.

10 Tips for a Stellar IVR: From A Callers Prospective

By offering dual channel communications, you make yourself an even-more-valuable asset to your clients. Go out of your way to be convenient, to fit into their lives as they want you to.

A Lesson In Customer Experience From A CEO’s Perspective

Broadcast

Proactive CX: Stay In Front Of Your Customers

Proactive CX: Stay In Front Of Your Customers

Best Practices For Obtaining Text Messaging Opt-Ins

Best Practices For Obtaining Text Messaging Opt-Ins

Texting Etiquette For Business, What You Need To Know

Texting Etiquette For Business, What You Need To Know

How SMS Automation Helps with Multi-factor Authentication

How SMS Automation Helps with Multi-factor Authentication

SMS Text Messaging Tactics For Black Friday Success

SMS Text Messaging Tactics For Black Friday Success

Nearly 85 percent of Americans use text messaging every day, with two-thirds preferring text messaging rather than phone conversations. However, less than 40 percent of businesses are using some type of text messaging to communicate with customers, according to ZipWip's

How Text Messaging For Business Helps 14 Industries

The Telephone Consumer Protection Act

The Telephone Consumer Protection Act

Customer Story: Text Messaging Keeps a COVID-19 High Risk Group Well Supplied

Customer Story: Text Messaging Keeps a COVID-19 High Risk Group Well Supplied

Text Messaging Systems Are Critical In Emergencies

Text Messaging Systems Are Critical In Emergencies

Voice Broadcasting

Can Your Business Benefit From Voice Broadcasting?

8 Strategies You Need For a Successful Black Friday

Texting for Businesses, texting business, text a business

How To Improve Customer Experience One Text At A Time

The Pew Research Center found that 81% of Americans text regularly. Since the cell phone became something we couldn’t be without, text messages have been a big part of how we communicate.

How To Send Text Messages That Customers Care About

Every year, influenza affects hundreds of thousands of people and can be lethal. The spread of the flu can be prevented with a few simple things. Sending out a text reminder can be a big part of that.

How To Send Outbound Notifications To Your Patients

To truly deliver information to your audience they should hear it directly from you. Fortunately, we live in an era where a message can be sent to a mass audience quite easily.

How To Stop The Spread Of MisInformation

When it comes to a fast, reliable, and cost-effective way to engage your audience, outbound messages are the way to go. Whether you are delivering a voice message or sending out mass texts, you can reach an audience quickly.

Tips For Doing An Outbound Message Campaign

School Outbound Notifications

Back To School Is The Best Time For Text Messaging

Mobile Payment Solution

Can A Simple Mobile Payment Solution Boost Revenue?

Some businesses are still stuck in 1950. Postcards, or advertisements via mail in general, are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. Are you a statistic?

How To Increase Customer Engagement With Texting

Ninety-one percent of Americans own a cell phone. More people use their phones to send or receive text messages than any other function. Here are just a few things text messages can help a business with.

How To Implement A Texting Solution In Your Restaurant

One of the most valuable commodities a business can have is customer loyalty. Companies are able to attain this by meeting customer expectations of service which is both fast and reliable, as well as options that meet the needs of a customer.

Here’s How To Interact With Your Customers More

Sometimes people like to gamble, like with the big Powerball Jackpot. However, you shouldn't gamble when it comes to reaching your customers. We show you how to put the odds in your favor with options like SMS/texting.

How To Make More Money By Staying In Touch With Customers

Whether preparing for a holiday feast, party, or just a weekly shopping run people will need to go to their local supermarket to stock up. This can seem like a chore when one not only has to prepare a list of what to get, but try to save money while doing so.

What Are The Benefits Of Digital Coupons?

One of the traditions in November has Americans rushing into stores for deals. This tradition is known as Black Friday, and it is America’s biggest day for retail.

Is Technology Going To Destroy Black Friday?

With more than 90% of American adults carrying a cell phone, text messaging is one of the fastest ways people communicate. When it comes to running a successful campaign, text messages are a cost effective way to get in touch with your customers.

5 Reasons To Invest In A Text Solution

Smaller, independent coffee houses are taking advantage and offering unique pourovers or brews. So why are so many chains offering free coffee, and what do they get out of it? The answer is customer loyalty.

How To Increase Customer Loyalty With MultiChannel Messaging

IVR Technology Group can raise awareness and send reminders for influenza vaccinations with an outbound communication system. It creates and sends emails, voice messages and text messages to a list of customers.

How Text Messages Help Fight the Flu

In order to properly prepare for a disaster, it’s important to have a system in place to know how to respond ahead of time. This is why it’s important for cities, schools, and local municipalities to set up an emergency notification system.

Emergency Notification System – Be Prepared

A text message can have a powerful effect on the medical industry by reminding a patient of an upcoming doctor's appointment. Patients benefit because they don’t forget their appointment, or can cancel without paying a penalty.

How To Make Medical Appointments Through A Text Message

By contacting a patient using their preferred method of communication, it can help save time and money. Using our system will allow your staff to concentrate on delivering excellent patient care and not playing phone tag.

Are Missed Appointments Costing Your Business Money?

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Here’s How To Notify Customers At One Time

Compass Broadcast is a self-service application that allows users to broadcast simultaneous voice, text and e-mail messages to any number of people. You can create your message and distribute it within minutes.

Emergency Preparedness: A Lesson From Snovember

By having an easy-to-use emergency notification system ready to go at a moment’s notice, you can check this off your list of things to worry about in case of an emergency. Here's how...

How To Evaluate Emergency Notification Software

Security & Compliance

HIPAA Compliance Considerations For Call Tracking

HIPAA Compliance Considerations For Call Tracking

How To Select a HIPAA Compliant Technology Partner

How To Select a HIPAA Compliant Technology Partner

How To Choose a PCI DSS QSA Auditor

How To Choose a PCI DSS QSA Auditor

PCI DSS Compliance Has Been Declining For Three Years

PCI DSS Compliance Has Been Declining For Three Years

HIPAA Compliance

Here’s What You Need To Know About HIPAA Compliance

A company wouldn't run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.

Toll Fraud Costs Businesses Billions

Call Tracking

Tracking marketing effectiveness and properly allocating budgets is a growing challenge for organizations across the globe. Data management platforms (DMP) and analytics tools promised to make it easier. But with click-fraud, a fragmented ad landscape, and new tracking restrictions, it's never been more confusing. There is, however, one digital marketing metric that always provides clarity; call tracking

Using Dynamic Number Insertion to Track Marketing Sources

Call Tracking - Everything You Need To Know

Call Tracking – Everything You Need To Know

Add Call Tracking to Your Marketing Technology Stack

Add Call Tracking to Your Marketing Technology Stack

Growing A Self-Storage Company Through Automation and Call Tracking

Growing A Self-Storage Company Through Automation and Call Tracking

Market Your Small Business

How To Market Your Small Business Online

Real Time Analytics

How To Use Real-Time Analytics To Track Down Your Leads

Call Tracking And Advertising

How Is Call Tracking Valuable To Facebook Advertisers?

Call Routing Strategy

What Is The Best Call Routing Strategy For Your Business?

What You Need To Know About Click to Call

Most businesses and marketers measure success based upon a series of digital analytics, such as organic visits, page views and obviously, goal conversions. Call tracking software is an essential aspect in the business sector.

How To Setup Call Tracking In Marketing Campaigns

Advertising Tips

3 Types Of Ads That Annoy Potential Customers

Our recent post about customer surveys explained how businesses could learn how to implement IVR Surveys. Doing this allows customers to have a voice, and businesses to improve customer service.

5 Ways To Better Your Customer Service

Mobile Marketing Strategies

3 Mobile Marketing Strategies That Will Boost Business

Self-storage has been the fastest growing commercial real estate ventures. To be competitive, it's necessary to spend money on advertising so that your business can be visible and be successful.

How To Fine-Tune Your Advertising Campaign Using Call Intelligence

Business IVR Mistakes

2 Important Tips To Handle Calls Effectively In Your Self Storage Business

Dynamic Number Insertion

How Does Dynamic Number Insertion Work In Call Tracking?

How To Solve Your Self Storage Company’s Biggest Pain Point

What Is A Whisper Message And How Do They Work?

IVR Technology Group is the first technology partner to integrate with SiteLink on TeleTracker, a marketing tool which allows operators to gain real-time call intelligence from the POS directly and seamlessly on every call.

Viva Las Vegas! 2016 SiteLink User Conference Wrap-Up

Getting more qualified leads can definitely feel like a daunting and overwhelming task. Fortunately, there are programs out there that make this happen a bit quicker and easier, one being a special tool known as call tracking.

How To Get More Qualified Leads: The One Tool You Might Be Missing.

To properly invest your marketing budget carefully, you need a customer tracking software that can keep tabs on the number of calls that come in, and learn which leads are worth your highest priority.

5 Most Popular Industries Tracking Phone Calls

With over 48,500 primary self storage facilities in the nation, your prospects have a lot of choices. You need strong marketing that conveys why your self storage facility is the best choice for your prospect’s needs.

5 Ways A Self-Storage Business Can Drive More Leads

Fortunately, in today’s fast-paced world, customers can call to get an item at the push of a button. This means that if customers are made to wait on hold for too they may not actually believe their call is important to you.

Call Analytics Helps You Determine Who Your Customers Are

Knowing the lifetime value of your patients will help you allocate your marketing resources better, improve your customer retention and, of course, you can't increase the lifetime value of your customer until you know what it is.

Call Tracking In Dentist Offices: Calculate The Lifetime Value Of A Patient

If you’re thinking of investing in a keyword with a high difficulty ranking, be ready to shell out the big bucks for (possibly) little result. Or, consider picking a different keyword.

How To Make The Most Of A PPC Advertising Campaign

Digital marketing has grown to include much more than just your website, SEO & Facebook. Text messaging, mobile app development, podcasts and more are forms of digital outreach. Here are three tips to help you master digital marketing...

Create An Exceptional Digital Marketing Strategy

In case you’re not familiar, call tracking is the process of attaching a unique phone number to individual marketing channels to help collect data. This helps improve lead generation and proving ROI.

HIPAA Compliance And Call Tracking: Here’s What You Need To Know

You will need to use call tracking in conjunction with your PPC campaign to ensure that you're collecting the data you need to analyze your campaign from all angles. Here are 5 mistakes that are commonly made when it comes to creating PPC campaigns.

5 Common Mistakes When Creating PPC Campaigns

Data-driven marketing is the process by which marketers collect, integrate and analyze data to help them strategically plan their future outreach initiatives. Here are five things you should be paying attention to in any marketing campaign to maximize your ROI.

Data Driven Marketing Campaigns: What Are The Benefits?

Businesses rely on billboards, ads played on radio and television, and print ads to get their name out there. While these methods are still in use today, mobile advertising is paving the way for the future and proving its value.

The Benefits Of Click To Call Advertising On Mobile

Call Tracking is crucial for any marketing campaign analytics. Not only can you track down who's calling, but you can see in-depth details of their location, name, time of a call, agent history with the caller.

Five Industries That Use Call Tracking Software

Call tracking is an excellent investment for your business which can provide a lot of benefits. Unfortunately, it can also come with its share of misconceptions. Here are ten myths about tracking phone numbers you need to know...

10 Myths About Tracking Phone Numbers You Need to Know

Most of your advertising and marketing initiatives don’t come with built-in analytics like your website does. Because of this, you’re missing important data that helps you gauge which of your initiatives are the most effective.

Call Tracking FAQs

And The Rest

September's newsletter features a wide range of topics on delivering improved customer experiences through voice and text automation on our Managed CPaaS, the Compass Automation Platform.

Compass Journal: Edition Four: Proactive CX

We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We're passionate about your success and delivering fanatical customer WOW experiences and key business results.

Compass Journal, Edition Three: Engagement Conduit

We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We're passionate about your success and delivering fanatical customer WOW experiences...

Compass Journal, Edition Two: Outsourcing Your Contact Center?

Welcome to Compass Journal. Making a difference takes conscious thought and action. We continue to strive in our growing company in being fanatical and passionate in delivering customer WOW. Every quarter you will receive news and views on happenings in the communication space and areas...

Compass Journal: Edition One: What is a Managed CPaaS?

At IVR Technology Group, we don't take our customers and partners through a

Facilitating the Buying Process

IVR Technology Group Partners with Storable

IVR Technology Group Partners with Storable

IVR Technology Group Working From Home

IVR Technology Group Working From Home

How To Be Proactive In Uncertain Times

How To Be Proactive In Uncertain Times

Best Practices To Stay Connected To Your Teammates

Best Practices To Stay Connected To Your Teammates

Working from Home During the CVC (Corona Virus Crisis)

Working from Home During the CVC (Corona Virus Crisis)

Clayton Northrup: Question Things You Weren't Thinking About Questioning

Clayton Northrup: Question Things You Weren’t Thinking About Questioning

IVR Technology Group Appoints Jim Barker as Chief Revenue Officer

IVR Technology Group Appoints Jim Barker as Chief Revenue Officer

8 Things You Can Do To Boost Your CX In 2020

8 Things You Can Do To Boost Your CX In 2020

IVR Technology Group Welcomes Brent Snyder As Their New CEO

IVR Technology Group Welcomes Brent Snyder As Their New CEO

A Day In The Life Of A Sales Rep

A Day In The Life Of A Sales Rep

Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.

Three Trends Driving A Shift Towards Customer Self-Service

IVR Technology Group Teams Up With HealthPay24 To Enhance Patient Payments

IVR Technology Group Teams Up With HealthPay24 To Enhance Patient Payments

3 Traits To Look For In A Software Developer

3 Traits To Look For In A Software Developer

An integral part of work-life balance is being able to have boundary control. We live in an era of unprecedented technology and the ability to access any person at any time for any reason. So, how do you find that perfect work-life balance?

How To Create A Healthy Work-Life Balance

IVR Technology Group, a leader in multichannel business communications and payments, today announces its world-class Net Promoter Score (NPS) of +83. The score is based on a customer survey sent in August of this year.

IVR Technology Group Receives World-Class NPS Score From Its Customers

As IVR Technology Group continues to add more members to their growing team, the company is particularly interested in filling a few more business development positions to help respond to the increasing demand for its products and services.

IVR Technology Group Adds To Business Development Team

IVR Technology Group, a leader in multichannel business communications, has been named one of the fastest growing companies in Western New York by Buffalo Business First. Read more about the news here.

IVR Technology Group Makes Western NY’s Fast Track List

Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it's definitely not brain surgery, it's certainly much more than just getting on a mic and talking.

IVR Voice Over Recording Tips

With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!

The Growth Of Speech Analytics & Its Impact On Customer Experience

Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.

3 Ways CX Driven Solutions Can Help Propel An Entrepreneur’s Business

Announcing Xteams: Omnichannel Contact Center For Small Teams

WordPress at its root is a content management system which can be extended by thousands of plugins for use by websites with minor content changes, blogs, small-scale web applications and more.

How To Setup A WordPress Infrastructure Using Bedrock

IVR Tech Group Office

IVR Technology Group Continues Its Expansion With The Acquisition of New Office Space

PayByChatandPayByWeb

IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack

The Importance Of IT Security In Any Organization

Voice and Data Emerge

Voice And Data Convergence Emerging As The Next Trend In Tech

Working Remotely

The Importance Of Technology As A Remote Worker: As Told By A Developer

The Birth of a Product Bundle and Marketing Campaign

IVR Technology Group Adds Christopher Miano To Customer Experience Team

IVR Technology Group Adds Christopher Miano To Customer Experience Team

Chief Marketing Officer

Bill Irvine Joins IVR Technology Group As Chief Marketing Officer

Compass Payments Suite for Accepting IVR Payments by Phone, Text, or Web

IVR Technology Group Makes Inc. 5000 List

Prestophone: The Next Generation Business Communications Platform

Blueworx Partners w/ IVR Technology Group to Bring Interactive Voice Solutions to Customers

usaepay partners with ivr technology group, pci compliance level 1

USAePay Partners With IVR Technology Group For Secure Voice and Text Payment Solutions

The IVR Technology Group and CallMiner partnership will deliver faster discovery, reduce time to results and increase business returns as well as extract actionable and meaningful intelligence.

IVR Technology Group Partners w/ Leading Speech Analytics Provider

Compass Pay implementations have the same user experience as IVR Technology Group's Compass Pay, pay by phone virtual terminal, but an added value for clients who prefer a VXML implementation.

IVR Technology Group Expands IVR Payment Processing Solution

IVR Technology Group, a leader in secure voice and text applications, is pleased to announce that Mark Rayburn has joined the organization as Chief Operating Officer to accelerate growth and operational excellence.

IVR Technology Group Appoints COO

IVR Technology Group announced that it has completed the acquisition of Atlanta-based DemandVoice, a leading provider of VoiceXML hosting and platform provider of integrated phone payment solutions.

IVR Technology Group Acquires DemandVoice

Radish Systems, an award-winning mobile/enterprise software company, and IVR Technology Group, a leading provider in interactive voice response solutions, are partnering to add visuals to phone calls in the healthcare remote patient engagement space.

How To Increase Patient Engagement In Health Care

IVR Technology Group was recently awarded “Best Team: Healthcare” by InfoTech WNY at their annual event The Betas. The award is given to a team in WNY that has made a significant impact in the Healthcare industry in regards to Technology.

IVR Technology Group Wins “Best Team: Healthcare”

IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud-based voice platforms.

IVR Technology Group Announces Merger With Phonologies

IVR Technology Group is proud to announce its recent inclusion in the November 2015 Forrester Research Report - Vendor Landscape: Interactive Voice Response Solutions.

IVR Technology Group Recognized In Research Report

In a world that’s flatter, where competition is fierce, and differentiators are quickly lost, customer service is critical to building long-term relationships and a sustainable business.

IVR Solutions: How To Differentiate Yourself From The Competition