BUFFALO, N.Y. – Sept. 26, 2017 — IVR Technology Group, a provider of secure voice and text applications, announced today the relaunch of their product, pay by phone. Touted as an “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
Matthew Castronova, VP of Customer Experience at IVR Technology Group said, “We’ve been listening to our customers and learning from their experiences, which is what makes this re-launch both exciting and important to us,” and continues, ” We’ve added enhancements and functionality that will make their life easier, all while providing a better experience for their end-customers – with more options to make a payment by phone, text or web.”
The pay by phone suite now offers a variety of payment methods including paying by Web, Text, Visual IVR or voice. pay by phone is PCI DSS Level 1 certified, NACHA and HIPAA compliant as well as SSAE-16 certified for security and reliability. Additional features and benefits of pay by phone include:
• 24x7x365 Availability
Customers are able to make their payments when it’s most convenient for them
• Real-Time Integrations
Customer records are immediately updated for live reporting
• Setup Recurring Payments
The customer can set up recurring payments using standard tokenization methods
• Multilingual
IVR menus support multiple languages using speech recognition
• Use Any Payment Gateway
Pay by phone comes ready to work with any credit card gateway or merchant system
• Custom Call Flows
Customized call flows can support an infinite range of customer experiences
Mike Byrne, CEO of IVR Technology Group said, “These features will allow people to review their account balances and pay when and where they want. pay by phone fills an increasing need for companies to offer alternatives to paper checks, reduce operating costs, increase agent efficiency and accelerate accounts receivable, all through an always-on automated system.”
pay by phone is designed for a wide range of industries including Healthcare, Charities and Nonprofits, Public Utilities, Property Management and Real-Estate, Government and Municipalities and more. Typical users of pay by phone are often looking for an easy-to-administer solution that reduces agent hours and processing fees, increases revenue, and allows for custom reporting.