Automated Payments By Phone & Text
Automated payments by voice and text (also known as IVR Payments) are ideal for offering your customers an additional layer of contactless payment options. Your customers will appreciate the security and performance of a full-stack voice and text payments platform. And you’ll enjoy how it effortlessly integrates with your data, payment processor, and telephone systems.
Easily adapts to any message flow or payment process you require.
Built-in integration with many payment processors and gateways.
API connection for real-time reconciliation of customer account data.
PCI DSS Level 1 Certified Service Provider, NACHA and HIPAA compliant.
Cloud-based infrastructure is compatible with any phone system.
We are a PCI DSS Level 1 service provider, NACHA compliant for payments by eCheck, and HIPAA compliant for healthcare payments. Since text messaging isn’t a secure modality, we don’t advise the exchange of personal or financial information for making payments by text. That’s why we provide these three options for the ultimate in convenience and security.
Automated Payments Demo Video
Watch our call flow demo video and see how frictionless automated payments are for your customers. It’s less than three minutes long and gives you a complete picture of how easy it can be for your customers.
Take Our Automated Payments Masterclass
Customer experience is crucial. In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and effortless for an increasing segment of bill payers. Become an expert in automated payments by phone and text by downloading our eBook.
Pay By Text
The Ultimate Convenience For Customers
Send A Payment Notification With 3 Options
Today’s consumers want to have options. With Pay By Text, you offer all the options your customers could want. First, with the Broadcast function the platform, you can send them a friendly payment due notification with three convenient options:
Option 1: Conversational Text Bot
Powered by our conversational text bot, this option is the ultimate in both security and convenience. When your customer has saved their payment method, making a payment is as simple as responding with “PAY” to your text notification. Once the transaction is complete, the customer receives a text receipt with the confirmation number provided by your gateway or payment processor.
Option 2: Secure Mobile Web Form
If they’d like to use a different payment method or never saved one, we can help you provide a link to a secure form to enter their details. When possible, we can even help you pre-fill the form with the information available from your customer database. Once the payment is complete, they’ll receive a confirmation through their preferred method; email or text.
Option3: Pay By Phone
Not everyone has reliable mobile Internet access when they need to quickly and easily make their payment. Others may be concerned about the security of their mobile connection. These reasons are why it’s important to provide a method to pay by phone in the text notification.
Options, today’s consumer loves options.
Complete Feature List
PCI Level 1 Certified
Ensure your PCI compliance by removing manual human interactions.
Automated payment solution collects payments while you're sleeping.
English, Spanish, and more than 20 other languages are supported.
Live integration for account validation, balance look-ups, posting payments.
Your Voice Talent
Keep brand continuity intact by using your voice talent for IVR prompts.
Bring Your Gateway
Works perfectly with any payment processor, gateway or merchant account.
Credit, Debit, Check
Accepts all major credit and debit cards, and e-checks via ACH
Compliant with the National Automated Clearing House Association.
Automated speech recognition supports directed-speech in over 20 languages.
Saved Payment Info
Reduce call time with live integration to pull up saved payment information.
Users can opt-out of text messages at any time.
Offer your users the ability to make a payment on multiple accounts, with one call.
Set up flat fees, percentage fees, or a hybrid model depending on your needs.
Custom Call Flows
Complex call flows, specific to your needs are easy to set up and maintain.
The Platform can handle a high number of simultaneous calls.
Can collect recurring payment opt-ins for your payment program schedule.
Users can select to receive payment receipts by text message, once payment is complete.
Transfer the call to an agent at any time, upon user request or transaction problems.