Delivering Delightful Interactions
People. Information. Connected.
IVR Technology Group Announces Xteams: A Dedicated Omnichannel Contact Center For Small Teams.
Following the news of their North American partnership with XCALLY, IVR Technology Group is now offering a full-featured dedicated omnichannel contact center for smaller teams delivered on a secure cloud with guaranteed call quality. Buffalo, NY (May 31, 2018) – IVR...
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IVR Technology Group Continues Its Expansion With New Office Space
Buffalo-based IVR Technology Group has outgrown its existing offices and has acquired a larger office suite to accommodate their plan for continued growth. Buffalo, NY, May 22, 2018 - IVR Technology Group announces today the acquisition of a new 4,700 square foot...
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The Role Of Chatbots In Customer Experience
I’m done with work and am about to take a brief walk outside. It’s a somewhat humid summer evening, but thankfully, it’s cool, so the bugs are subdued, chirping quietly in the grass and trees. These walks are when I decompress and take stock of the day. So much...
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IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack
Buffalo, NY, April 30, 2018 (Newswire.com) - IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers...
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Popular Payment Trends To Enhance The Customer Experience
Paying Bills Through Mobile I hope I’m not alone here but… I have been known to forget to pay a bill from time to time only to remember it once I no longer am in front of my computer! Paying by mobile has become more and more popular amongst Americans when it comes to...
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IVR Technology Group Named Value-Added Reseller for Omnichannel Contact Center Platform, XCALLY
BUFFALO, N.Y., April 10, 2018 (Newswire.com) - IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology...
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The Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware
Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system, you know those clunky looking hardware boxes you had laying around...
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IV-What? The One Pain Point That Every Business Wants To Solve.
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn't sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way to...
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If You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...
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8 Best Practices To Deliver Delightful IVR Experiences
IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...
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Me, Myself & PCI: Know Your Role When It Comes To Data Security
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a security event or breach should...
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Coming Full Circle, My Call Center to Contact Center Journey
So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special... big deal, right? Except...
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AI and Its Impact On The Customer Experience
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...
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How To Market Your Small Business Online
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...
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IVR Technology Group Adds Christopher Miano To Customer Experience Team
Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) - IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to...
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Bill Irvine Joins IVR Technology Group As Chief Marketing Officer
Industry Veteran Joins Growing Communications Technology Company in Buffalo. Buffalo, NY (November 14, 2017) - IVR Technology Group continues its growth and recent hiring spree with the addition of Bill Irvine...
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