Delivering Delightful Interactions
People. Information. Connected.
IVR Technology Group Named Value-Added Reseller for Omnichannel Contact Center Platform, XCALLY
BUFFALO, N.Y., April 10, 2018 (Newswire.com) - IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology...
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The Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware
Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system, you know those clunky looking hardware boxes you had laying around...
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IV-What? The One Pain Point That Every Business Wants To Solve.
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn't sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way to...
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If You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...
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8 Best Practices To Deliver Delightful IVR Experiences
IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...
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Me, Myself & PCI: Know Your Role When It Comes To Data Security
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a security event or breach should...
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Coming Full Circle, My Call Center to Contact Center Journey
So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special... big deal, right? Except...
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AI and Its Impact On The Customer Experience
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...
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How To Market Your Small Business Online
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...
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IVR Technology Group Adds Christopher Miano To Customer Experience Team
Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) - IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to...
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Bill Irvine Joins IVR Technology Group As Chief Marketing Officer
Industry Veteran Joins Growing Communications Technology Company in Buffalo. Buffalo, NY (November 14, 2017) - IVR Technology Group continues its growth and recent hiring spree with the addition of Bill Irvine...
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How To Use Real-Time Analytics To Track Down Your Leads
Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data. Utilizing real-time analytics is key for businesses who want to tap into...
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Compass Pay is the All-in-One Solution for Accepting Payments by Phone, Text, or Web
BUFFALO, N.Y. - Sept. 26, 2017 -- IVR Technology Group, a provider of secure voice and text applications, announced today the relaunch of their product, pay by phone. Touted as an "all-in-one, everything you need, swiss army knife solution to alert that payments are...
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IVR Technology Group Makes Inc. 5000 List
IVR Technology Group, a leader in multi-channel business communications, announced today that it has made the 2017 Inc. 5000 list of the fastest growing private companies with a ranking of #3296. This is IVR Technology Group's first time being honored. IVR Technology...
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Prestophone: The Next Generation Business Communications Platform
IVR Technology Group, a provider of secure voice and text applications, announced today the launch of Prestophone, the first cloud-based voice platform that offers a full suite of advanced add-on technologies such as call tracking, pay by phone, interactive voice...
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Argyle Technology Merges With IVR Technology Group
IVR Technology Group, a leader in secure voice and text applications, announced today that it has completed the merger of Argyle Technology Group, a custom solution provider based out of Buffalo, NY, that specializes in adapting, adopting and deploying existing...
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