IVR Technology Group

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IVR Technology Group Adds To Business Development Team

BUFFALO, N.Y., August 1, 2018 (Newswire.com) – IVR Technology Group, a leader in multichannel business communications, is pleased to announce that Joshua Parrish has joined the team as a Business Development Manager to further develop IVR Tech Group’s growing portfolio of regional and national accounts. Before joining IVR Technology Group, Joshua acted as a Talent Acquisition […]

IVR Technology Group Makes Western NY’s Fast Track List

BUFFALO, N.Y., July 19, 2018 (Newswire.com) – IVR Technology Group, a leader in multichannel business communications, has been named one of the fastest growing companies in Western New York by Buffalo Business First. IVR Technology Group is a secure voice and text application provider that works with organizations ranging from startups to Fortune 500 companies across […]

IVR Voice Over Recording Tips

Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking. In my mind, the voice talent of any organization almost functions as the “face of the company” and let’s face it, […]

The Growth Of Speech Analytics & Its Impact On Customer Experience

Let’s talk about Speech Analytics! I’m still surprised how we, as an industry, keep reinventing and ultimately improving speech interactions with our constituency. One of the big buzzwords nowadays is “Speech Analytics.” Now, this is not a new program or technique. Frankly, it has been around as long as I have been around contact centers […]

3 Ways CX Driven Solutions Can Help Propel An Entrepreneur’s Business

Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure. Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve […]

Announcing Xteams: Omnichannel Contact Center For Small Teams

Following the news of their North American partnership with XCALLY, IVR Technology Group is now offering a full-featured dedicated omnichannel contact center for smaller teams delivered on a secure cloud with guaranteed call quality. Buffalo, NY (May 31, 2018) – IVR Technology Group announced today the release of a new hosted omnichannel contact center solution […]

How To Setup A WordPress Infrastructure Using Bedrock

WordPress is a platform for rapidly creating and maintaining websites. Users ranging from beginners to experts can tailor the software for their specific needs. WordPress at its root is a content management system which can be extended by thousands of plugins for use by websites with minor content changes, blogs, small-scale web applications and more. […]

IVR Technology Group Continues Its Expansion With The Acquisition of New Office Space

Buffalo-based IVR Technology Group has outgrown its existing offices and has acquired a larger office suite to accommodate their plan for continued growth. Buffalo, NY, May 22, 2018 – IVR Technology Group announces today the acquisition of a new 4,700 square foot office in Amherst, NY to continue its accelerated growth. The new space will accommodate the […]

The Role Of Chatbots In Customer Experience

I’m done with work and am about to take a brief walk outside. It’s a somewhat humid summer evening, but thankfully, it’s cool, so the bugs are subdued, chirping quietly in the grass and trees. These walks are when I decompress and take stock of the day. So much happens during the day, so many […]