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The Compass Automation Platform Explained

Welcome. This is a quick walk-through of our Compass Automation Platform, our managed communications platform as a service.

At its core is a voice and text application server. Think of it just like the computers that run Amazon or LinkedIn, but for telephony.

Our no-code/low-code studio is where we create your voice and text applications. And with the API connector, we access your internal and external data the applications need.

With industry-leading security, you have the confidence your customer’s and your information is protected.

This is how we create the exact made-to-order voice and text automation solution you need for customer self-service.

Here’s how it works.

We integrate with your payment processor for payments by voice and text, process the transaction, and update your customer records.

You push the messaging and targeting for outbound campaigns, notifications, or reminders by voice or text, and we send the notifications.

Stay connected with real-time customer feedback through voice surveys at the end of contact center calls. We immediately push each result to your CX dashboard.

And with an endless list of self-service applications like account lookups, appointment management, Conversational AI help desk, transaction histories, account status, and more, your customers will be overjoyed with your new self-service options. Which leads to increases in NPS scores and high-fives all around.

Contact us to learn more about made-to-order voice and text automation on our managed communications platform as a service.

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