by Mike Wischerath | Feb 23, 2018 | IVR
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn’t sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way...
by Ashley | Feb 12, 2018 | IVR
IVR’s (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel...
by Mike Byrne | Jul 19, 2017 | IVR
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It’s purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...
by Ashley | Jul 18, 2017 | IVR
According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you’re customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR...
by Ashley | Jul 12, 2017 | IVR
IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses. Yet, is it worth the investment for...
by Ashley | Jan 17, 2017 | IVR
Statistically speaking, your customers hate IVR—83% of them think it provides either no value at all or a cost benefit for the company. With more and more people turning to mobile apps and other channels, one might think IVR must be going downhill. It turns out the...
by Ashley | Sep 15, 2016 | IVR
The average consumer believes that having more choices would allow them to customize their life. Companies comply with this demand and promise to offer us more choices. More flavors of Mountain Dew, more channels with your cable subscription package, or more options...
by Ashley | May 27, 2016 | IVR
According to JD Power & Associates, only 7% of companies offer an IVR solution that delivers a better experience than live agents. When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here...
by Ashley | Jan 20, 2016 | IVR
So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business. The other day I called a customer service line for a pretty well-known company in my area. The...
by Mike Byrne | Oct 26, 2015 | IVR
What is Interactive Voice Response? Interactive Voice Response (IVR) is a software application that accepts a mixture of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps...
