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Learn how to offer your customers safe, secure, and frictionless automated payments by phone and text.

Table Of Contents

  • Introduction
  • Customer Stories
  • Payments By Phone Flow
  • Payments by Text Flow
  • Text Payments Use Cases
  • Benefits & Process
  • Where It Fits
  • How To Drive Adoption

Learn All About Payment Automation For Phone & Text

(Excerpt from chapter one below)

Introduction

Thank you for downloading our comprehensive eBook on automated payments by phone and text on the Compass Automation Platform. We hope this serves as a valuable guide to help you understand what it is, how it works, and who will benefit.

Customer experience is crucial. In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and effortless for an increasing segment of bill payers.

Automated payments by phone utilize Interactive Voice Response (IVR) to accept bill payer information by voice or keypad, then process their payment through a biller’s payment processor or gateway. Automated payments by text are similar, except we use 2-way text messaging with a Conversational AI chatbot to collect bill payer information.

Businesses looking to add automated payments, or upgrade their existing solution, typically fall into one of four groups:

Electronic Billing Presentment & Payment solutions: …

Credit Card Processors & Gateways: …

Customer Service & Contact Centers: …

Billers & Merchants: …

 

It doesn’t matter which group you fit into the most; this eBook will help you understand the functionality and benefits of automated payments by phone and text.

Download The eBook PDF

Just provide your name and email address below, and we’ll supply you with a shareable link for downloading.

Learn More
About Payment Automation With Our Managed Communications Platform as a Service

Automated payments by phone is a core capability of the Compass Automation Platform and one of its most popular use-cases. To help you understand how we help you deliver frictionless payments by phone to your customers, we've put together a step-by-step explanation in this blog post.

Automated Payments By Phone: How It Works

Chatbot Demo Video: Payments By Text

Chatbot Demo Video: Payments By Text

Using Communication Automation To Improve Collections

Using Communication Automation To Improve Collections

We're Excited To Announce Our Partnership With Payroc

We’re Excited To Announce Our Partnership With Payroc

How Contact Centers with Remote Agents Handle Payments

How Contact Centers with Remote Agents Handle Payments

Understanding The Impact Of IVR Payments By Phone

Understanding The Impact Of IVR Payments By Phone

We're Excited To Announce Our Partnership With Bluefin

We’re Excited To Announce Our Partnership With Bluefin

In our chats with current and future clients, we've come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers' payments. Some companies are employing clean desks...

Video: Automating Payments By Phone For Contact Centers

How Contact Centers Handle Customer Payments

How Contact Centers Handle Customer Payments

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IVR Technology Group
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