Introduction

Thank you for downloading our comprehensive eBook on automated payments by phone and text on the Compass Automation Platform. We hope this serves as a valuable guide to help you understand what it is, how it works, and who will benefit.

Customer experience is crucial. In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and effortless for an increasing segment of bill payers.

Automated payments by phone utilize Interactive Voice Response (IVR) to accept bill payer information by voice or keypad, then process their payment through a biller’s payment processor or gateway. Automated payments by text are similar, except we use 2-way text messaging with a Conversational AI chatbot to collect bill payer information.

Businesses looking to add automated payments, or upgrade their existing solution, typically fall into one of four groups:

It doesn’t matter which group you fit into the most; this eBook will help you understand the functionality and benefits of automated payments by phone and text.