Automated Voice Surveys, Built For Qualtrics
This eBook will help you learn the importance of harvesting fresh customer feedback with automated voice surveys.
Collect fresh and candid feedback with post-call voice surveys on the frontlines in your contact center. Voice surveys immediately after interaction with an agent is the ultimate in frictionless survey methods. And with many of our customers enjoying completion rates of more than 50%, you’ll get more ingested responses than other methods.
We help you understand the basics and benefits of voice surveys, also known as IVR surveys, and the methods used to capture the voice of the customer by phone. You’ll also learn the detailed flow of a voice survey and how we feed the results into your Qualtrics dashboard in real-time.
Qualtrics & IVR Technology Group
We’re a proud customer experience integration partner with Qualtrics. Over the past 24 months, we’ve completed 150 survey projects to help companies dramatically increase ingested responses.