Voice Of The Customer At The Speed Of Now
This eBook will help you learn the imperative of harvesting fresh customer feedback with automated voice surveys. When used in your contact center, after the completion of a call, caller feedback will be fresh and honest as you collect it at the moment of contact, unlike emailed surveys that tend to yield stale and low-response rate feedback.
We help you understand the basics and benefits of voice surveys, also known as IVR surveys, and the four methods to capture the voice of the customer by phone. You’ll also learn the detailed flow of a voice survey and how we feed the results into your Qualtrics dashboard (or other CX analytics platform) in real-time.
Qualtrics & IVR Technology Group
We’re a proud customer experience integration partner with Qualtrics. Over the years, we’ve helped hundreds of their customers harvest fresh customer feedback in real-time. Learn more in the Qualtrics XM Marketplace: www.qualtrics.com/marketplace/ivr-tech-integration/