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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • solutions
    • Managed CPaaS:
      Communications Platform as a Service
    • Payments:
      Automated payments by phone & text
    • Broadcast:
      Omnichannel outbound campaigns
    • IVR Surveys:
      Real-time customer feedback
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PCI DSS Certified Level-1 Service Provider

Powerful IVR
Automation

To Engage Your Customers By Voice & Text

PAYMENTS

Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data.

GO TO PAYMENTS

BROADCAST

Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging.

GO TO BROADCAST

SURVEYS

Get real-time customer feedback and satisfaction scores with inbound and outbound IVR surveys by phone.

GO TO SURVEYS

CX AUTOMATION

Delight your customers with the self-service automation they crave. We do all the “heavy lifting,” you enjoy happy customers.

GO TO AUTOMATION

Managed CPaaS

The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business.

Automated Payments By Phone & Text

Accept automated secure payments by voice and text any time of the day, any day of the week. The Payments application adapts to any business process or call flow, and connects to your data systems for rapid account updates. As a cloud solution, it works with any phone system and is already integrated with several payment processors and gateways.

Learn More About Payments

Voice, Text & Email Campaigns

Keep people informed with on-demand or scheduled broadcasting of voice, text, and email notifications. Notify your customers of payments due, subscription renewals, appointments, weather alerts, special events, and personalized offers. Keep people informed of important planned service outages or updates of when service will be restored.

Learn More About Broadcast

Voice & Text Customer Surveys

Inbound and outbound voice and text surveys typically have a much higher response rate than other methods. The Compass Automation Platform Surveys automatically feeds respondent data, in real-time, to your Qualtrics dashboard or other data management system. You get faster and more accurate insights into customer issues or research.

Learn More About Surveys

CX Automation

We can help you give your customers the self-service automation they crave, from simple IVR automation to complex voice and text applications for consumer finance and other contact center operations. We will integrate your disparate systems into a seamless, personalized experience for your callers and texters.

Learn More About CX Automation

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800

DALLAS OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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