• Skip to primary navigation
  • Skip to main content
  • Skip to footer
IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
  • products
    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
  • about
    • About Us
    • FAQ’s
    • Security First
    • Careers
    • Partner With Us
    • Our Valued Partners
  • contact
  • blog
PCI DSS Certified Level-1 Service Provider

Delight Customers • Reduce Costs • Increase Efficiency

Delight Customers
Reduce Costs
Increase Efficiency

We help you increase revenue and delight customers
by eliminating waste and inefficiencies from your
customer service operations.

We help you increase revenue and customer satisfaction by eliminating waste and inefficiencies from your customer service operations.

Payments Suite

Automated payments by phone & text.
Secure omnichannel payment platform, supporting 17 payment gateways/processors, and 22 languages.
Compass Payments Suite SM

Compass Platform SM

Managed CPaaS.
Our omnichannel communications toolbox for delightful engagements, integrated for you.
Compass Automation Platform SM

Broadcast Suite

SMS, email and voice messaging.
Avoid contact center overload by proactively sending out reminders, alerts, and critical notifications.
Compass Broadcast Suite SM

click to call
email us
contact us

Self-Serve IVR Studio & Secure CPaaS

The Compass Automation PlatformSM lets you build complex IVR’s quickly and securely without a lot of technical lift. Click below to request a 14-day free trial, or learn more about the Compass Automation Platform’s self-serve IVR designer..

schedule a demo

Outbound Voice, Text and Email Broadcasting

Avoid contact center overload by sending out alerts to keep your customer informed of issues that may impact their service.

Click below to request a demonstration, or learn more about Compass Broadcast SuiteSM‘s voice, text and email broadcasting.

schedule a demo

IVR Payments By Phone & Text

Get up to 15% more revenue when you integrate the Compass Payments SuiteSM into your electronic bill presentment and payment platform.

Click below to schedule a demo, or learn more about the Compass Payments Suite’s IVR payments solution.

schedule a demo

Custom Hosted IVR And Call Deflection

Increase efficiency by deflecting calls to a smart IVR system that provides first-call resolution for up to 70% of contact center callers.

Click below to book a meeting, or learn more about white-glove IVR services Custom IVR Solution.

contact sales

LeanCS, Our Process

For more than twenty years, we’ve been helping everyone from public-sector entities to large enterprises optimize their Customer Service Value Chain with customer engagement solutions that reduce costs, increase efficiency, and delight customers. Learn more about LeanCS and how it applies to you.

To speak with someone right now, just click the chat icon in the lower right corner.

Or if you’d like someone to give you a call, click below.

let's talk

Recent Posts From Our Blog.

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

The #1 Reason To Choose A Contact Center as a Service

Customer Story: Building World-Class CX With IVR Voice Surveys

This is what an IVR can do.

What is Interactive Voice Response (IVR)?

Reduce Contact Center Costs With an IVR System

How IVR Systems Help Reduce Contact Center Agent Turnover

SMS Text Messaging Tactics For Black Friday Success

Unified Communications as a Service: What You Need To Know

Send Your Customers Payment Reminders By Text Message

Compass Journal: Edition One: What is a Managed CPaaS?

Managed CPaaS, The Next Step For Enterprise Telecommunications

Footer


circle-twitter
circle-linkedin
circle-facebook
circle-mail
circle-phone
IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
Client Login
SiteMap
Press
Contact Us
Privacy Policy
compliance

© 2021 · IVR Technology Group, LLC · all rights reserved