Customer Experience is Everything
Everything is Customer Experience
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
We Make Heroes!
We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
Contact our friendly sales staff
and start picking out your cape.
From The IVR Technology Group Blog
Buffalo-based IVR Technology Group has outgrown its existing offices and has acquired a larger office suite to accommodate their plan for continued growth. Buffalo, NY, May 22, 2018 - IVR Technology Group announces today the acquisition of a new 4,700 square foot...read more
I’m done with work and am about to take a brief walk outside. It’s a somewhat humid summer evening, but thankfully, it’s cool, so the bugs are subdued, chirping quietly in the grass and trees. These walks are when I decompress and take stock of the day. So much...read more
Buffalo, NY, April 30, 2018 (Newswire.com) - IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers...read more
Paying Bills Through Mobile I hope I’m not alone here but… I have been known to forget to pay a bill from time to time only to remember it once I no longer am in front of my computer! Paying by mobile has become more and more popular amongst Americans when it comes to...read more
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has "sensitive" data. This data could be your company's personnel records, internal...read more
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn't know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear that...read more
BUFFALO, N.Y., April 10, 2018 (Newswire.com) - IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology...read more
For the past couple hundred years the status quo has been the same; The 1800's saw a time of industry and boom, it heralded forth the need for many people to come and work in houses of the industry. The early 1900's made such workplaces safer and this my friends is...read more
We're fortunate to have a great many incredible customers who give useful feedback and ideas. It's like having a perpetually running focus group connected to our customer experience team. Not long ago, some of that feedback led to the insight that a specific bundling...read more