Customer Experience is Everything
Everything is Customer Experience
Payments by Phone • Custom IVR • CPaaS • UCaaS • Voice & Text Applications • Hosted Contact Center • Healthcare Answering • Call Analytics & Tracking • And More!
(That’s a lot of jargon! Don’t worry, we don’t actually talk that way in real life.)
Let Your Self Storage Business Soar!
Save Money, Improve Efficiency,
And Accelerate Your Marketing Efforts
With Our Product Bundle For Self Storage!
Accept Payments By Phone, Text, Web, Social or Chatbot
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
Omni-Channel Contact Center
Voice, text, SMS, chat, email, social media and everything else under one UI and one platform.
Custom IVR Solutions For Any Sized Company
The most sophisticated Interactive Voice Response platform that is also the most flexible.
VoIP Cloud Phone System
Our enterprise-class and feature-rich Unified Communications as a Service priced for any sized business.
We Make Heroes!
We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
Contact our friendly sales staff
and start picking out your cape.
Secure Automated Call Management for Healthcare
Give your patients a great experience with a guaranteed first-ring answer and rapid response to urgent issues.
Messaging Broadcasting For Voice, Text or Email
Automated mass communications is absolutely painless with our secure platform for voice, text, and email.
Validate Your Marketing With Call Tracking
Get a handle on your advertising ROI across all channels with Dynamic Number Insertion and real-time performance analytics.
The IVR Technology Group CPaaS PLATFORM
Coming in the first quarter of 2018, our Communications Platform as a Service (CPaaS), is everything you ever wanted.
Clicked below to learn more, and get notified about updates.
From The IVR Technology Group Blog
The Importance Of IT Security In Any Organization
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has "sensitive" data. This data could be your company's personnel records, internal...
read moreVoice And Data Convergence Emerging As The Next Trend In Tech
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn't know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear that...
read moreIVR Technology Group Named Value-Added Reseller for Omnichannel Contact Center Platform, XCALLY
BUFFALO, N.Y., April 10, 2018 (Newswire.com) - IVR Technology Group revealed today that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center. The new partnership adds to IVR Technology...
read moreThe Importance Of Technology As A Remote Worker: As Told By A Developer
For the past couple hundred years the status quo has been the same; The 1800's saw a time of industry and boom, it heralded forth the need for many people to come and work in houses of the industry. The early 1900's made such workplaces safer and this my friends is...
read moreThe Birth of a Product Bundle and Marketing Campaign
We're fortunate to have a great many incredible customers who give useful feedback and ideas. It's like having a perpetually running focus group connected to our customer experience team. Not long ago, some of that feedback led to the insight that a specific bundling...
read moreThe Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware
Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system, you know those clunky looking hardware boxes you had laying around...
read moreIV-What? The One Pain Point That Every Business Wants To Solve.
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn't sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way to...
read moreIf You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...
read more8 Best Practices To Deliver Delightful IVR Experiences
IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...
read more