To Engage Your Customers By Voice & Text
Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data.
Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging.
Get real-time customer feedback and satisfaction scores with inbound and outbound IVR surveys by phone.
Delight your customers with the self-service automation they crave. We do all the “heavy lifting,” you enjoy happy customers.
The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business.
Automated Payments By Phone & Text
Accept automated secure payments by voice and text any time of the day, any day of the week. The Payments application adapts to any business process or call flow, and connects to your data systems for rapid account updates. As a cloud solution, it works with any phone system and is already integrated with several payment processors and gateways.
Voice, Text & Email Campaigns
Keep people informed with on-demand or scheduled broadcasting of voice, text, and email notifications. Notify your customers of payments due, subscription renewals, appointments, weather alerts, special events, and personalized offers. Keep people informed of important planned service outages or updates of when service will be restored.
Voice & Text Customer Surveys
Inbound and outbound voice and text surveys typically have a much higher response rate than other methods. The Compass Automation Platform Surveys automatically feeds respondent data, in real-time, to your Qualtrics dashboard or other data management system. You get faster and more accurate insights into customer issues or research.
We can help you give your customers the self-service automation they crave, from simple IVR automation to complex voice and text applications for consumer finance and other contact center operations. We will integrate your disparate systems into a seamless, personalized experience for your callers and texters.