Customer Experience is Everything
Everything is Customer Experience
Payments by Phone • Custom IVR • CPaaS • UCaaS • Voice & Text Applications • Hosted Contact Center • Healthcare Answering • Call Analytics & Tracking • And More!
(That’s a lot of jargon! Don’t worry, we don’t actually talk that way in real life.)
Rise To Great Customer Experiences
Deliver exceptional customer service with our full-featured dedicated omnichannel contact center for smaller teams, powered by XCALLY and delivered on our secure cloud, priced as low as $30 per agent.
► Learn more: Xteams Hosted Contact Center
► Email Sales Now
Accept Payments By Phone, Text, Web, Social or Chatbot
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
Omni-Channel Contact Center
Voice, text, SMS, chat, email, social media and everything else under one UI and one platform.
Custom IVR Solutions For Any Sized Company
The most sophisticated Interactive Voice Response platform that is also the most flexible.
VoIP Cloud Phone System
Our enterprise-class and feature-rich Unified Communications as a Service priced for any sized business.
We Make Heroes!
We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
Contact our friendly sales staff
and start picking out your cape.
Secure Automated Call Management for Healthcare
Give your patients a great experience with a guaranteed first-ring answer and rapid response to urgent issues.
Messaging Broadcasting For Voice, Text or Email
Automated mass communications is absolutely painless with our secure platform for voice, text, and email.
Validate Your Marketing With Call Tracking
Get a handle on your advertising ROI across all channels with Dynamic Number Insertion and real-time performance analytics.
The IVR Technology Group CPaaS PLATFORM
Coming in the first quarter of 2018, our Communications Platform as a Service (CPaaS), is everything you ever wanted.
Clicked below to learn more, and get notified about updates.
From The IVR Technology Group Blog
The Growth Of Speech Analytics & Its Impact On Customer Experience
Let’s talk about Speech Analytics! I’m still surprised how we, as an industry, keep reinventing and ultimately improving speech interactions with our constituency. One of the big buzzwords nowadays is “Speech Analytics.” Now, this is not a new program or technique....
read more3 Ways CX Driven Solutions Can Help Propel An Entrepreneur’s Business
Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure. Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any...
read moreIVR Technology Group Announces Xteams: A Dedicated Omnichannel Contact Center For Small Teams.
Following the news of their North American partnership with XCALLY, IVR Technology Group is now offering a full-featured dedicated omnichannel contact center for smaller teams delivered on a secure cloud with guaranteed call quality. Buffalo, NY (May 31, 2018) – IVR...
read moreIVR Technology Group Continues Its Expansion With New Office Space
Buffalo-based IVR Technology Group has outgrown its existing offices and has acquired a larger office suite to accommodate their plan for continued growth. Buffalo, NY, May 22, 2018 - IVR Technology Group announces today the acquisition of a new 4,700 square foot...
read moreThe Role Of Chatbots In Customer Experience
I’m done with work and am about to take a brief walk outside. It’s a somewhat humid summer evening, but thankfully, it’s cool, so the bugs are subdued, chirping quietly in the grass and trees. These walks are when I decompress and take stock of the day. So much...
read moreIVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack
Buffalo, NY, April 30, 2018 (Newswire.com) - IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers...
read morePopular Payment Trends To Enhance The Customer Experience
Paying Bills Through Mobile I hope I’m not alone here but… I have been known to forget to pay a bill from time to time only to remember it once I no longer am in front of my computer! Paying by mobile has become more and more popular amongst Americans when it comes to...
read moreThe Importance Of IT Security In Any Organization
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has "sensitive" data. This data could be your company's personnel records, internal...
read moreVoice And Data Convergence Emerging As The Next Trend In Tech
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn't know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear that...
read more