Customer Experience is Everything
Everything is Customer Experience
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
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From The IVR Technology Group Blog
So today, here I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omnichannel contact center from XCALLY, built on Asterisk. That, in itself, isn't so special... big deal, right?...read more
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...read more
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...read more
Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) - IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to...read more
Industry Veteran Joins Growing Communications Technology Company in Buffalo. Buffalo, NY (November 14, 2017) - IVR Technology Group continues its growth and recent hiring spree with the addition of Bill Irvine...read more
Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data. Utilizing real-time analytics is key for businesses who want to tap into...read more
pay by phone is IVR Technology Group’s All-in-One Solution for Accepting Payments by Phone, Text, or Web
BUFFALO, N.Y. - Sept. 26, 2017 -- IVR Technology Group, a provider of secure voice and text applications, announced today the relaunch of their product, pay by phone. Touted as an "all-in-one, everything you need, swiss army knife solution to alert that payments are...read more
IVR Technology Group, a leader in multi-channel business communications, announced today that it has made the 2017 Inc. 5000 list of the fastest growing private companies with a ranking of #3296. This is IVR Technology Group's first time being honored. IVR Technology...read more
IVR Technology Group, a provider of secure voice and text applications, announced today the launch of Prestophone, the first cloud-based voice platform that offers a full suite of advanced add-on technologies such as call tracking, pay by phone, interactive voice...read more