Customer Experience is Everything
Everything is Customer Experience
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
We Make Heroes!
We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
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From The IVR Technology Group Blog
Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system, you know those clunky looking hardware boxes you had laying around...read more
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn't sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way to...read more
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...read more
IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...read more
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a security event or breach should...read more
So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special... big deal, right? Except...read more
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...read more
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...read more
Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) - IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to...read more