Customer Experience is Everything
Everything is Customer Experience
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We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
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From The IVR Technology Group Blog
Let’s talk about Speech Analytics! I’m still surprised how we, as an industry, keep reinventing and ultimately improving speech interactions with our constituency. One of the big buzzwords nowadays is “Speech Analytics.” Now, this is not a new program or technique....read more
Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure. Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any...read more
Following the news of their North American partnership with XCALLY, IVR Technology Group is now offering a full-featured dedicated omnichannel contact center for smaller teams delivered on a secure cloud with guaranteed call quality. Buffalo, NY (May 31, 2018) – IVR...read more
Buffalo-based IVR Technology Group has outgrown its existing offices and has acquired a larger office suite to accommodate their plan for continued growth. Buffalo, NY, May 22, 2018 - IVR Technology Group announces today the acquisition of a new 4,700 square foot...read more
I’m done with work and am about to take a brief walk outside. It’s a somewhat humid summer evening, but thankfully, it’s cool, so the bugs are subdued, chirping quietly in the grass and trees. These walks are when I decompress and take stock of the day. So much...read more
Buffalo, NY, April 30, 2018 (Newswire.com) - IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers...read more
Paying Bills Through Mobile I hope I’m not alone here but… I have been known to forget to pay a bill from time to time only to remember it once I no longer am in front of my computer! Paying by mobile has become more and more popular amongst Americans when it comes to...read more
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has "sensitive" data. This data could be your company's personnel records, internal...read more
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn't know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear that...read more