Allowing your customers to pay their bills through a quick and easy text message is the ultimate convenience and customer experience. With saved payment information and integration between your gateway and our Compass Automation Platform, making a payment by text takes less than a minute. Watch our demo video to see just how easy it is with our Conversational AI chatbot on the Compass Automation Platform.
After informing Grant that his payment is due soon, we simply ask if he’d like to make the payment now. Grant could respond with “okay,” “ok,” “certainly,” “kk,” “k,” or just about any affirmative response. In this case, Grant replied with “sure.”
When it’s time to decide if he wants to make more than the minimum payment, Grant’s response can be a wide range of conversational comebacks. Any of these would work:
- “250”
- “make it 250”
- “I want to pay $250.00”
- “do 250”
- “pay 250”
- etc.
The key here is to engage your customers with a friendly chatbot ready to converse in a familiar, comfortable, conversational style.
And that’s it! In less than a minute, Grant has been made aware of a pending payment, decided on his payment amount, and received a confirmation text. All within the context of natural conversation. This video represents an example conversation design. In the event we design a chatbot for you, we’d work with you and your brand guidelines for a conversation design that reflects your brand.
If you’d like to learn more about how our managed CPaaS, the Compass Automation Platform, can help with payments by text, using our Conversational AI chatbot, contact us, and we’ll be happy to discuss your use case.