Blog Posts About Compass Pay

In our chats with current and future clients, we’ve come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers’ payments. Some companies are employing clean desks…

Consumers are more aware than ever before of the security risks associated with giving their credit card, debit card, or ACH information to others. And yet, over a million contact center agents are tasked with handling payments for these customers. Below are a few ways we see contact centers take customer payments securely and efficiently. […]

Your business is taking off; you’re adding personnel and looking at how to streamline processes to boost your efficiencies- congratulations! You now have dedicated staff to take customer calls, and in many cases, those calls are regarding a payment. You’ve heard of IVR systems and know that they can route calls to your business’s appropriate […]

There is no doubt that COVID has rocked our world in 2020, altering our perceptions and norms for years. At home, at school, and work, we’ve seen massive disruption in our day to day activities and interactions. Our perception has entirely changed about what is safe and reasonable. While watching a movie recently with my […]

Text-to-Pay is becoming a prevalent topic of conversation among current and future clients. And it’s for a good reason. Paying by text message is the easiest way to pay your bills. In the age of COVID-19, it’s the most touch-free payment method available. Best of all, from a customer experience standpoint, nothing could be more simple.

Profitable revenue is essential for every business. In our current “work from home” times, keeping that revenue coming in is as vital as ever. Many companies leverage automated IVR systems for collections for many critical reasons. Let’s review the top four. Notifications and Reminders While most people think of traditional IVR systems for intelligent inbound […]

An Interactive Voice Response (IVR) system is an essential customer experience tool for companies that manage a large volume of calls. It helps to manage incoming calls automatically, routing callers to the right destination, or answer simple questions. Modern IVR systems can connect into your custom data for deeper interactions such as service or order […]

As we look at the tsunami of change spurred by the coronavirus, one of those archaic items that seem to hang around despite a range of options is the paper check. While the adoption of electronic payments and IVR payments by phone is more and more widespread, many studies indicate that as many as 20% […]

Every industry has its own set of specific jargon and acronyms. PCI compliance and overall credit card security is certainly no stranger to specialized terminology, abbreviations, and acronyms. As you consider an IVR payment solution or other mechanisms for accepting cardholder data, the jumble of vernacular might be a bit daunting. We’ve assembled our master-list […]

Great news, you’ve added an IVR payment solution to accept payments from your customers by phone or text. Not only does this provide for an excellent experience for your customers, but it can be a significant benefit to your bottom line. But simply “turning on” payments by phone isn’t enough. Whether you’ve deployed our Compass […]

With COVID-19 affecting the economy, companies are looking for ways to maintain cash flow and keep customers paying for services. One of the more popular methods is through the devices customers carry with them everywhere – their mobile phones.  IVR payments allow customers to make voice payments 24 hours a day, seven days a week, 365 […]

The Coronavirus pandemic causing the COVID-19 disease has thrown many businesses into a new state of abundant caution. The most common response is to transition most or all employees to a work-from-home status. Yesterday we covered the necessary evolution of CX strategies in a post-COVID-19 world, today, let’s look at what some companies can do […]

Recently I had the distinct pleasure of helping out by working with the local food bank to prepare boxes of non-perishables for local families in need. You know, those folks unable to hoard toilet paper and pasta. It was safe; the fire department provided gowns, masks, and everything else we needed. While there, I had […]

When talking with people about payments by phone with the Compass Payments Suite is, “What does the call flow look like?” So it makes sense to illustrate how a complete IVR payment call flow works. The process falls into four primary stages: Identify Caller: this is where we confirm the customer and retrieve the account […]