What you’re about to read is a true story, with a major national retailer you all know. The other day, my wife needed to call the retailer’s call center to make changes to our membership details. Typically, not a big deal. It turned into a moderately big deal, thanks to a poor customer experience. The […]
Blog Posts About Compass Pay
PCI DSS 4.0 Update: Looking Ahead At The Coming Changes
To address the ever-evolving risks to the credit card payment ecosystem, the Payment Card Industry Security Standards Council has been preparing the next major update to the PCI DSS standard. The PCI DSS framework is 15-years old, and a lot has happened in the payments industry since the first standard. PCI DSS v.4.0 addresses the […]
How to Increase Revenue With an IVR Payments By Phone Solution
People are on the go more than ever, and yet the one consistent is the smartphone in their hands, pockets, or mounted on the dashboard of their car. And, they use this device to communicate in many different ways – voice, text, email, chat, social, and more. So, how does an IVR system grow revenue? […]
3 Guidelines For Choosing An EBPP Platform
As businesses close the book on traditional paper-based transactions (pun intended), the decision to move to an Electronic Bill Presentment and Payment (EBPP) provider is not one to make hastily. Although this move is typically predicated upon the directives of the CFO and the Finance team, there are typically 3 important guidelines one should be […]
4 Popular Payment Trends To Hit Today’s Market
It’s crazy how much technology is changing day by day and with that change comes the payment evolution. At first, it was paying by cash, then check, then phone, then text to pay! So what are the latest trends when it comes to payments?
Me, Myself & PCI: Know Your Role When It Comes To Data Security
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a breach occurs.
How To Accelerate Accounts Receivable In A Utility Company
Your customers don’t have to buy stamps or wait in line to pay their utility bill. Utility payments are processed within minutes, and your customers can check their balances to be sure their accounts are up to date.
What You Need To Know About PCI Compliance In Your Small Business
Is your business PCI compliant or complacent? While it’s true that data breaches happen regularly to larger businesses, the impact on SMBs can be worse than you’d think.
12 Step PCI Compliance Checklist To Protect Customer Payment Data
When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to taking payments, your company should offer a solution that adheres to PCI DSS requirements.
Pay By Phone For Medical Billing And Why You Need To Use It
Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them.
Popular Payment Solution For Insurance Companies
No matter if it’s home and property, life, automobile, or health insurance. When it comes to mobile payments, your agency should provide your policyholders with the best customer experience possible.
How To Improve The Way You Collect Rent Payments
Property management is proving to be a profitable investment with over 42 million households now renting. However, one of the major hurdles that come with managing a property is getting paid on time.