• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
  • products
    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
  • about
    • About Us
    • FAQ’s
    • Security First
    • Careers
    • Partner With Us
    • Our Valued Partners
  • contact
  • blog
PCI DSS Certified Level-1 Service Provider

Video: Automating Payments By Phone For Contact Centers

In our chats with current and future clients, we’ve come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers’ payments. Some companies are employing clean desks in an attempt to conform to PCI compliance. The clean desk strategy often leads to all kinds of delays and wasted time, and agent dissatisfaction. With agent turnover as high as 70% in some instances, anything we can do to make their job easier is essential.

Automated Payments By Phone For Contact Centers

This video highlights some of the pain points around clean desks in a contact center and shows how the Compass Automation Platform, our Managed CPaaS, is an easy plug-and-play solution.

We Can Help

Our managed IVR payment solution for voice and text will help you effortlessly integrate payments by phone. Contact us to help us learn more about your issues.

Compass Pay

Primary Sidebar

Follow us on LinkedIn for all our latest posts.

We’re Excited To Announce Our Partnership With Bluefin

Texting Etiquette For Business

How SMS Automation Helps with Multi-factor Authentication

How SMS Automation Reduces Contact Center Labor Costs

How Outbound Surveys Improve Customer Experiences

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

The #1 Reason To Choose A Contact Center as a Service

Customer Story: Building World-Class CX With IVR Voice Surveys

Footer


circle-twitter
circle-linkedin
circle-facebook
circle-mail
circle-phone
IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
Client Login
SiteMap
Press
Contact Us
Privacy Policy
compliance

© 2021 · IVR Technology Group, LLC · all rights reserved