In our chats with current and future clients, we’ve come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers’ payments. Some companies are employing clean desks in an attempt to conform to PCI compliance. The clean desk strategy often leads to all kinds of delays and wasted time, and agent dissatisfaction. With agent turnover as high as 70% in some instances, anything we can do to make their job easier is essential.
Automated Payments By Phone For Contact Centers
This video highlights some of the pain points around clean desks in a contact center and shows how the Compass Automation Platform, our Managed CPaaS, is an easy plug-and-play solution.