IVR Technology Group is a security-first organization. We regularly conduct audits to comply with regulatory requirements and seek certifications from the leading governing bodies. This enables us to offer PCI Redaction services for the ultimate in compliance.
We tout that Deliver WOW As A Service is our first and most important core value. But if we included “Security First” in our core values, it would be the zeroth core value. It’s because relentless attention to the highest level of security is part of delivering WOW. You need to be absolutely confident that your communications applications adhere to the strictest security protocols and regulatory compliance.
Application Network Security: Firewalls protect our load-balanced and elastic network cluster with carrier redundancy for 99.99% uptime guarantees.
Applications Security: IVR Technology Group’s portals, services, and APIs are secured through auth tokens, and IDs, plus TLS Encryption.
Physical Security: We offer state-of-the-art on-premise security with 24/7 surveillance for all of our distributed computing and storage networks with industry-standard access controls.
Data Security & Privacy: We take extra precautions to mitigate risks for our customer data that may contain sensitive data such as PHI, PII, or cardholder data by utilizing at-rest encryption.
Payment Security: We use an industry-leading PCI DSS Level 1 Certified payment platform for all of our transactions equipped with AES-256 Payment Encryption and do not store any credit card information.
Operational Transparency: We adhere to high operational standards and provide policies and procedures for security audits, incident response, and privacy management through NOC infrastructure monitoring.
Regulatory Compliance: We utilize a shared risk model with secure application URIs and TLS encryption to assess security risk and implement a plan that covers required physical, procedural, and technical controls.