IVR Technology Group

Privacy Choices

IVR Technology Group Additional California Privacy Disclosures

Last Updated: January 1, 2023

Scope of Disclosures

These Additional California Privacy Disclosures (the “California Privacy Disclosures”) supplement the information contained in our Privacy Policy regarding the IVR Technology Group websites, products and service offerings, mobile applications and services that post or link to these California Privacy Disclosures and apply solely to individual residents of the State of California, (“data subjects” or “you”).

These California Privacy Disclosures provide additional information about how we collect, use, disclose and otherwise process personal data of individual residents of the State of California, either online or offline.

Unless otherwise expressly stated, all terms in these California Privacy Disclosures have the same meaning as defined in our Privacy Policy.

Personal Data Disclosures

Personal Data

We collect various categories and types of personal data from a variety of sources and for a variety of purposes. We also disclose personal data to a number of recipients. Please review the Personal Data We Collect, How Personal Data Is Used, and Our Disclosure of Personal Data sections of our Privacy Policy to learn more.

In the last 12 months, we may have collected the following categories of personal data:

  • Identifiers, such as name, email address, telephone number, address, zip code, account username and password, or other similar identifiers.
  • California Customer Records (Cal. Civ. Code § 1798.80(e)), such as driver’s license information, credit/debit card information, bank account information or other payment information.
  • Protected Classification Characteristics, such as demographic information.
  • Commercial Information, such information about products or services purchased or considered, whether you used a particular coupon code or promotion, and information about your use of the Services.
  • Internet/Network Information, such as your browsing history, log and analytics data, search history and information regarding your interaction with our website.
  • Geolocation Data, such as information about your physical location collected from geolocation features on your device, including your IP address.
  • Sensory Information, such as audio recordings of phone calls between you and IVR Technology Group and/or you and our service providers, that we record where permitted by law.
  • Professional/Employment Information, such as job title, department, and employer or business.
  • Other Personal Data, such as information and content you post to the Services and other information you submit to us, including inquiry and communication information when you contact us.
  • Inferences, including information generated from your use of the Services reflecting predictions about your interests and preferences.

Sensitive Information

The following personal data elements we collect may be classified as “sensitive” under certain privacy laws (“sensitive information”):

  • Account name and password;
  • Credit/debit card number plus expiration date and security code (CVV).

As described in our Privacy Policy, we use account name and password, as well as payment card information to provide certain of our products and services.

We do not sell sensitive information, and we do not process or otherwise share sensitive information for the purpose of targeted advertising.

Deidentified Information

We may at times receive, or process personal data to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.

Your Privacy Rights

As a California resident, you may be able to exercise some or all of the following rights:

The Right To Know

The right to confirm whether we are processing personal data about you and, under California law only, to obtain certain personalized details about the personal data we have collected about you, including:

  • The categories of personal data collected;
  • The categories of sources of the personal data;
  • The purposes for which the personal data were collected;
  • The categories of personal data disclosed to third parties (if any), and the categories of recipients to whom this personal data were disclosed;
  • The categories of personal data sold (if any), and the categories of third parties to whom the personal data were sold; and
  • The categories of personal data shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal data were disclosed for these purposes.

The Right To Access & Portability

The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

The Right To Correction

The right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.

The Right To Request Deletion

The right to request the deletion of personal data that we maintain about you, subject to certain exceptions.

The Right to Opt Out of Sales or Sharing for Targeted Advertising Purposes

The right to direct us not to sell or share personal data for certain targeted or cross-context behavioral advertising purposes.

The Right to Non-Discrimination

The right not to receive retaliatory or discriminatory treatment for exercising any of the rights described above.

However, please note that if the exercise of the rights described above limits our ability to process personal data (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.

In addition, the exercise of the rights described above may result in a different price, rate, or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.


How to Exercise Your Privacy Rights

To Exercise Your Privacy Rights

Please submit a request by:

  • Emailing privacy@ivrtechnology.com; or
  • Calling 1 716 250 2800.
  • Or use the online form

We will need to verify your identity and confirm you are a resident of California before processing your request. In order to verify your identity, we will generally either require the successful login to your account or the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests to include name, email address, and state of residency. Although we try to limit the personal data collected in connection with a request to exercise any of the above rights, certain requests may require us to obtain additional personal data from you. In certain circumstances, we may decline a request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of California.

To Exercise the Right to Opt Out of the Selling or Sharing of Personal Data for Targeted Advertising Purposes

Unless you have exercised your Right to Opt Out, we may “sell” or “share” your personal data to third parties for targeted or cross-context behavioral advertising purposes. The third parties to whom we sell or share personal data may use such information for their own purposes in accordance with their own privacy statements, which may include reselling or sharing this information to additional third parties.

You do not need to create an account with us to exercise your Right to Opt Out. However, we may ask you to provide additional personal data so that we can properly identify you in our dataset and to track compliance with your opt out request. We will only use personal data provided in an opt out request to review and comply with the request. If you chose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems.

To exercise your right to opt-out as it relates to the use of cookies and other tracking technologies for analytics and targeted ads, click here.

Authorized Agent

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

Minors Under Age 16

We do not sell the personal data of consumers we know to be less than 16 years of age. Please contact us at privacy@ivrtechnology.com to inform us if you, or your minor child, are under the age of 16.

Data Retention

We retain personal data only for as long as is reasonably necessary to fulfill the purpose for which it was collected. However, if necessary, we may retain personal data for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and accounting requirements set by a legislature, regulator or other government authority.

To determine the appropriate duration of the retention of personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.

Therefore, we retain personal data for as long as the individual continues to use our services for the purposes explained in the “How Personal Data Is Used” section in our Privacy Policy. When an individual discontinues the use of our services, we will retain their personal data for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as, for any additional purpose based on the choices they have made, such as to receive marketing communications. In particular, we will retain call recordings, the personal data supplied when joining our services, including complaints, claims (for insurance products) and any other personal data supplied during the duration of an individual’s contract with us for the services until the statutory limitation periods have expired, when this is necessary for the establishment, exercise or defense of legal claims.

Once retention of the personal data is no longer necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if this is not possible (for example, because personal data has been stored in backup archives), then we will securely store the personal data and isolate it from further processing until deletion or deidentification is possible.

Updates to These California Privacy Disclosures

We will update these California Privacy Disclosures from time to time. When we make changes to these California Privacy Disclosures, we will change the “Last Updated” date at the beginning of these California Privacy Disclosures. If we make material changes to these California Privacy Disclosures, we will notify you through appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.