Be A Hero
We love success, your success.
Recent Testimonials
We Make Heroes
You know what it’s like to walk into the office the morning after a business victory. It’s a great feeling. It gives your career a boost. We all look forward to those high-fives, fist-bumps, shout-outs, congratulations from your boss, and those all-important :pow: emoticons on the company Slack.
That’s what we do, focus on your success. We want you to become a hero in your organization for picking us to solve your problems. It’s because our entire company focuses on our first and most important core value; “Deliver wow as a service.”
Support Isn’t Just A Department,
It’s Our Culture.
“Deliver Wow Through Service” is our most important core value. It means that everyone at IVR Technology Group wants you to succeed and your organization to profit. Lots of companies tout their passionate support department, and we could do that too because ours is amazing. But delivering WOW and making you a hero, that’s a core value embraced by everyone here.
24/7 Availability
Our team is ready to respond to any issues that come up 24 hours a day and seven days a week. During holidays, you’re notified of any change in service procedures.
Award Winning
Our team consistently wins awards for the quality and responsiveness of our support, as well as the technical expertise of our engineers.
Response Tiers
Our support tiers are designed to deliver the exact level of support you need, at the time you need it, with response times as fast as one hour or less.
Never Say Never
Being committed to delivering WOW means we’re all wired to find solutions to the most perplexing problems. “Can’t be done” isn’t spoken here.
Security • Solutions • Integration • Hosting
For nearly twenty years we’ve been delivering WOW for our customers across four integrated skillsets.
Security-First
We know that in today’s landscape, “security” is more than just having strong passwords. That’s what we seek certifications and compliance with a list of standards and regulatory requirements. Learn more here.
Solutions
Our Compass Automation Platform, Payments Suite, and Broadcast Suite delight customers while reducing operational costs and increase customer service efficiency.
Systems Integration
Delivering WOW means that we need to be able to pick other tools if ours aren’t quite the right fit. That’s why we’ve developed a deep systems integration capability with a long list of tools and providers.
Secure Cloud
We’ve been in the cloud for nearly two decades, and are relentlessly focused on application and physical security. Rapidly elastic, our solutions can instantly scale from hundreds of calls to thousands of calls an hour.
Of course, all of that is like saying, “We have the best and most advanced hammer in the world!” There are a lot of great hammers out there, but without the right people swinging it on your behalf, it’s just another hammer.
Our Core Values
DELIVER WOW THROUGH SERVICE
We are committed to providing superior-quality services and products with follow-on customer support that turns our customers into heroes, and fuels their organization’s growth. Our commitment includes ensuring the utmost security in PCI and HIPAA compliance so our clients can put trust in us that their information is safe.
CONTINUOUS IMPROVEMENT
We insist on having the courage and resourcefulness to spark change; to make better our products, our people, our place and our persons. Pursuing professional, personal and company growth is a shared responsibility for all of us.
PLAN AND ACT WITH URGENCY
With everything we do, we infuse passion and urgency when considering the ideal options that will best fit our customer’s needs.
COMMUNICATE & COLLABORATE
Our priority is to explain our products and services in a more humanized manner, helping our customers get the business results they need, so they can get on with their day. And have fun doing it together.
INSIST ON HIGH STANDARDS
We uphold our reputation for integrity in the marketplace and provide an ethical work environment for all of our people. This is so our infectious culture transcends us and finds its way into our partnerships with our customers.
TREAT OTHERS WELL
Whether you’re a customer or an employee, treating others well is a deep priority. It’s the “bookend” to Delivering WOW and how we build long-term relationships both internally as employees and externally with customers.
It’s Time To Get Some WOW
Fill out the contact form to have one of our delightful people get in touch with you. You’ll immediately understand what we mean, that delivering WOW through service is our most important core value.
This is also your first step on your journey to becoming a hero in your organization, so start thinking about what color cape you want.
Global Headquarters
IVR Technology Group
65 Lawrence Bell Drive
Suite 102
Amherst, New York 14221
800-438-1709
Contact Support
support@ivrtechnology.com
Contact Sales
sales@ivrtechnology.com
Press
Here are some of our most recent press releases and articles about us.