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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
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    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider
beahero-550

Be A Hero

We love success, your success.

Heroes, Inc. Support Security Core Values Contact Us

Recent Testimonials

testimonials I work with many vendors, and IVR Tech is by far the best to work with. Great customer service! Very flexible and accommodating in meeting timelines. IVR Technology Group is a solidand well-run organization. You will be very pleased with its services for your business or organization. Customer focussed, partner centric professional. We appreciate IVR's dedication to customer serviceand efforts to understand our business andunique business needs.IVR is an outstanding company. We've been customers for several yearswithout any problems. That means a lot when ourcustomers rely on IVR to get their credit cards processed. I wish more vendors were this customer friendly.

We Make Heroes

You know what it’s like to walk into the office the morning after a business victory. It’s a great feeling. It gives your career a boost. We all look forward to those high-fives, fist-bumps, shout-outs, congratulations from your boss, and those all-important :pow: emoticons on the company Slack.

pow

That’s what we do, focus on your success. We want you to become a hero in your organization for picking us to solve your problems. It’s because our entire company focuses on our first and most important core value; “Deliver wow as a service.”

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Support Isn’t Just A Department,

It’s Our Culture.

“Deliver Wow Through Service” is our most important core value. It means that everyone at IVR Technology Group wants you to succeed and your organization to profit. Lots of companies tout their passionate support department, and we could do that too because ours is amazing. But delivering WOW and making you a hero, that’s a core value embraced by everyone here.

24/7 Availability

Our team is ready to respond to any issues that come up 24 hours a day and seven days a week. During holidays, you’re notified of any change in service procedures.

Award Winning

Our team consistently wins awards for the quality and responsiveness of our support, as well as the technical expertise of our engineers.

Response Tiers

Our support tiers are designed to deliver the exact level of support you need, at the time you need it, with response times as fast as one hour or less.

Never Say Never

Being committed to delivering WOW means we’re all wired to find solutions to the most perplexing problems. “Can’t be done” isn’t spoken here.

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Security • Solutions • Integration • Hosting

For nearly twenty years we’ve been delivering WOW for our customers across four integrated skillsets.

Security-First

We know that in today’s landscape, “security” is more than just having strong passwords. That’s what we seek certifications and compliance with a list of standards and regulatory requirements. Learn more here.

Solutions

Our Compass Automation Platform, Payments Suite, and Broadcast Suite delight customers while reducing operational costs and increase customer service efficiency.

Systems Integration

Delivering WOW means that we need to be able to pick other tools if ours aren’t quite the right fit. That’s why we’ve developed a deep systems integration capability with a long list of tools and providers.

Secure Cloud

We’ve been in the cloud for nearly two decades, and are relentlessly focused on application and physical security. Rapidly elastic, our solutions can instantly scale from hundreds of calls to thousands of calls an hour.

Of course, all of that is like saying, “We have the best and most advanced hammer in the world!” There are a lot of great hammers out there, but without the right people swinging it on your behalf, it’s just another hammer.

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Customer Stories

Customer Story: Building World-Class CX With IVR Voice Surveys

Customer Story: IVR Surveys For COVID-19 Screening

Customer Story: Highly Secure IVR Voice Surveys

Customer Story: Solving A Business Crisis for an Insurance Company

Customer Story: Using Text Messaging For Urgent Communications

Customer Story: Text Messaging Keeps a COVID-19 High Risk Group Well Supplied

Growing A Self-Storage Company Through Automation and Call Tracking

How An IVR Improved Direct Mail Campaigns

Our Core Values

Be fanatical and passionate in delivering customer WOW

Growth is contagious (I grow, you grow, we all grow)

Innovation happens today (preparing for tomorrow, today)

Consider it done (today’s work gets done today)

High Performance – it’s not for everyone (only the best)

Let Us Help Solve Your Issues
And Get The Results You Need.

Fill out the contact form to have one of our delightful people get in touch with you. You’ll immediately understand what we mean, that delivering fanatical WOW is our most important core value.

Global Headquarters
IVR Technology Group
65 Lawrence Bell Drive, Suite 102
Amherst, New York 14221
716.250.2800
Dallas Office
IVR Technology Group
1090 Texan Trail
Grapevine, TX 76051
972.846.4100

Contact Support
support@ivrtechnology.com

Contact Sales
sales@ivrtechnology.com

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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