Be A Hero
We love success, your success.
Recent Testimonials
We Make Heroes
You know what it’s like to walk into the office the morning after a business victory. It’s a great feeling. It gives your career a boost. We all look forward to those high-fives, fist-bumps, shout-outs, congratulations from your boss, and those all-important :pow: emoticons on the company Slack.
That’s what we do, focus on your success. We want you to become a hero in your organization for picking us to solve your problems. It’s because our entire company focuses on our first and most important core value; “Deliver wow as a service.”
Support Isn’t Just A Department,
It’s Our Culture.
“Deliver Wow Through Service” is our most important core value. It means that everyone at IVR Technology Group wants you to succeed and your organization to profit. Lots of companies tout their passionate support department, and we could do that too because ours is amazing. But delivering WOW and making you a hero, that’s a core value embraced by everyone here.
24/7 Availability
Our team is ready to respond to any issues that come up 24 hours a day and seven days a week. During holidays, you’re notified of any change in service procedures.
Award Winning
Our team consistently wins awards for the quality and responsiveness of our support, as well as the technical expertise of our engineers.
Response Tiers
Our support tiers are designed to deliver the exact level of support you need, at the time you need it, with response times as fast as one hour or less.
Never Say Never
Being committed to delivering WOW means we’re all wired to find solutions to the most perplexing problems. “Can’t be done” isn’t spoken here.
Security • Solutions • Integration • Hosting
For nearly twenty years we’ve been delivering WOW for our customers across four integrated skillsets.
Security-First
We know that in today’s landscape, “security” is more than just having strong passwords. That’s what we seek certifications and compliance with a list of standards and regulatory requirements. Learn more here.
Solutions
Our Compass Automation Platform, Payments Suite, and Broadcast Suite delight customers while reducing operational costs and increase customer service efficiency.
Systems Integration
Delivering WOW means that we need to be able to pick other tools if ours aren’t quite the right fit. That’s why we’ve developed a deep systems integration capability with a long list of tools and providers.
Secure Cloud
We’ve been in the cloud for nearly two decades, and are relentlessly focused on application and physical security. Rapidly elastic, our solutions can instantly scale from hundreds of calls to thousands of calls an hour.
Of course, all of that is like saying, “We have the best and most advanced hammer in the world!” There are a lot of great hammers out there, but without the right people swinging it on your behalf, it’s just another hammer.
Customer Stories
Our Core Values
Be fanatical and passionate in delivering customer WOW
Growth is contagious (I grow, you grow, we all grow)
Innovation happens today (preparing for tomorrow, today)
Consider it done (today’s work gets done today)
High Performance – it’s not for everyone (only the best)
Let Us Help Solve Your Issues
And Get The Results You Need.
Fill out the contact form to have one of our delightful people get in touch with you. You’ll immediately understand what we mean, that delivering fanatical WOW is our most important core value.
Global Headquarters
IVR Technology Group
65 Lawrence Bell Drive, Suite 102
Amherst, New York 14221
716.250.2800
Dallas Office
IVR Technology Group
1090 Texan Trail
Grapevine, TX 76051
972.846.4100
Contact Support
support@ivrtechnology.com
Contact Sales
sales@ivrtechnology.com
