CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
Connect First’ cloud contact center solutions. The Connect First platform is built in the cloud, providing companies with a contact center solution for scalability, stability and performance.
Five9 Call center software from Five9 is the leading cloud contact center solution, bringing the power of the cloud to thousands of customers worldwide.
National Directory Information Services, LLC is the leading developer of automated directory assistance information for companies that need fast and accurate electronic data for sales, customer care, and operations. The company’s 411XML® product line provides directory data in real time to interactive voice response applications, call center agent screens or any Internet-enabled application. National Directory also provides directory assistance listings management services for businesses migrating to VOIP and other non-traditional phone services. The privately held company is headquartered in Orinda, California.
411XML® is a registered trademark of National Directory Information Services.
Natural Insight provides leading edge Web-based workforce management and data collection software for industries with widely distributed workforces. A fully integrated suite of services, Natural Insight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. The company’s hosted solution model allows clients to minimize technology investment while improving overall performance and accountability.
Nextiva is a Business PBX VoIP platform and one of the nation’s largest VoIP. The Nextiva cloud-based phone system is an all-inclusive unified communication (UC) solution designed for small to large enterprises. Providing business phone systems for any type of business from small business phone systems to large call center services with hosted PBX and SIP Trunking.
Phonologies is a leading provider of cloud based platforms to ‘voice enable’ business processes. Their technology is the foundation to deliver applications such as mobile customer care, web telephony, collaboration, unified communications, speech IVR within social media, contact center and other enterprise domains.
Experience Management (XM) is how the world’s most successful businesses continuously improve the experiences people have with their organizations. XM focuses the entire company on delivering value to customers and employees, helping drive immediate bottom line results and create long-term value for shareholders.
RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communications and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities.
Ronco Communications is an integrator of innovative products and services, with a strong focus on IP Communications technologies by Nortel, Microsoft & Rauland.
IVR Technology Group is a provider of TeleTracker, a solution created by both IVR Technology Group and SiteLink to help deliver call analytics to Self Storage Point of Sale.
SiteLink leads the self-storage industry for Windows and cloud-based management software and payment processing. Feature-rich software, quality service, regular updates and user-friendly design make SiteLink a scalable favorite of single, multi-store and most of the top 100 operators, while sites with fewer than 250 units enjoy special packages including an eCommerce website. Profit-generating features include: online reservations, rentals and payments; electronic signature; revenue management; CRM; phone integration; email and text messaging. Owners choose from more than fifty technology partner integrations including call centers, kiosks, tenant insurance, access systems, listing services and more. SiteLink maintains PCI DSS Level 1 & SOC 1 Type II Certification for data security, and helps you ace PCI-compliance.
Soft-Pak offers an integrated suite of waste management software for the landfill, waste, trash hauler and disposal industries. Waste Management software applications include billing, tracking, routing and scale house management. Top rated software for waste hauling operations.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs.
VoiceBase | APIs for Speech Recognition & Speech Analytics. VoiceBase provides simple APIs for automatic speech-to-text, speech analytics and predictive insights, powering intelligence every business needs.