IVR Technology Group is an authorized reseller, systems integrator, and cloud hosting provider.
XCALLY is an innovative Omni-Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel voice, chat, email, SMS, fax and custom channels like social or videos through standard APIs. After reviewing more than 100 solutions for hosted contact centers for our customers, XCALLY is our overwhelming choice.
IVR Technology Group has teamed up with Blueworx to deliver IBM Watson in the cloud.
Blueworx helps companies create significantly better customer experiences — experiences that result in long-term loyalty while driving immediate operational efficiencies. We are a team of industry veterans with more than 100 years of combined expertise in voice and mobile application design, delivery and infrastructure support. Recently, we acquired WebSphere Voice Response, Unified Messaging for WebSphere Voice Response, and the WebSphere Voice Toolkit from IBM.
IVR Technology Group is a provider of TeleTracker, a solution created by both IVR and SiteLink to help deliver call analytics to a Self Storage POS.
SiteLink leads the self-storage industry for Windows and cloud-based management software and payment processing. Feature-rich software, quality service, regular updates and user-friendly design make SiteLink a scalable favorite of single, multi-store and most of the top 100 operators, while sites with fewer than 250 units enjoy special packages including an eCommerce website. Profit-generating features include: online reservations, rentals and payments; electronic signature; revenue management; CRM; phone integration; email and text messaging. Owners choose from more than fifty technology partner integrations including call centers, kiosks, tenant insurance, access systems, listing services and more. SiteLink maintains PCI DSS Level 1 & SOC 1 Type II Certification for data security, and helps you ace PCI-compliance.
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
Connect First’ cloud contact center solutions. The Connect First platform is built in the cloud, providing companies with a contact center solution for scalability, stability and performance.
Find Local Storage is a comprehensive self storage search solution for Self Storage business owners, providing marketing services and search tools.
Five9 Call center software from Five9 is the leading cloud contact center solution, bringing the power of the cloud to thousands of customers worldwide.
National Directory Information Services, LLC is the leading developer of automated directory assistance information for companies that need fast and accurate electronic data for sales, customer care, and operations. The company’s 411XML® product line provides directory data in real time to interactive voice response applications, call center agent screens or any Internet-enabled application. National Directory also provides directory assistance listings management services for businesses migrating to VOIP and other non-traditional phone services. The privately held company is headquartered in Orinda, California.
411XML® is a registered trademark of National Directory Information Services.
Fundtech, Global Transaction Banking Solutions. Fundtech is a leading provider of financial technology to banks and corporations of all sizes all around the world.
Go Local Interactive is a full service digital and online marketing agency for SEO, Social Media, Website Development, PPC advertising, and more for local business.
Interplay Analytics is an interactions analytics consulting firm that helps organizations improve contact center performance and customer experience by analyzing customer interactions through multiple channels including voice, chat, survey, and social media. Using existing speech analytics software or specialized call listening techniques to uncover insights into customer interactions.
Jive Communications provides enterprise-grade and Unified Communications to businesses and institutions. Jive’s Hosted VoIP UC platform is an enterprise-grade business phone system that works for any organization. Unified voice, video, data, messaging and mobility solutions.
Natural Insight provides leading edge Web-based workforce management and data collection software for industries with widely distributed workforces. A fully integrated suite of services, Natural Insight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. The company’s hosted solution model allows clients to minimize technology investment while improving overall performance and accountability.
Nextiva is a Business PBX VoIP platform and one of the nation’s largest VoIP. The Nextiva cloud-based phone system is an all-inclusive unified communication (UC) solution designed for small to large enterprises. Providing business phone systems for any type of business from small business phone systems to large call center services with hosted PBX and SIP Trunking.
Phonologies is a leading provider of cloud based platforms to ‘voice enable’ business processes. Their technology is the foundation to deliver applications such as mobile customer care, web telephony, collaboration, unified communications, speech IVR within social media, contact center and other enterprise domains.
Product Support Solutions, Inc. is a leading contact center solutions providers and system integrators. Leading provider of Contact Center Solutions for Customer Contact and Payment Security. PSS can help with your roadmap for Past, Present & Future technologies: From support of legacy platforms, to transition services & innovation across the contact center with desktop, telephony, monitoring, compliance & payment solutions, PSS can offer independent advice and support – guiding your business to the right solution for you and not one which benefits us.
Qualtrics Vocalize, the first true Voice of the Customer Platform, powered by technology, not costly services. Voice of the Customer (VoC) technology is what we do. Engaging customers and keeping them happy is what we do together.
Radish Systems develops, sells, and supports ChoiceView – a disruptive, patented, highly scalable platform for Visual Interactive Voice Response and Live Assistance.
Ronco Communications is an integrator of innovative products and services, with a strong focus on IP Communications technologies by Nortel, Microsoft & Rauland.
Soft-Pak offers an integrated suite of waste management software for the landfill, waste, trash hauler and disposal industries. Waste Management software applications include billing, tracking, routing and scale house management. Top rated software for waste hauling operations.
3CLogic is a leading provider of cloud contact center solutions based on an innovative approach, designed to deliver modern-day contact center features to meet the challenges of a modern world. 3CLogic offers a full suite of inbound, outbound, and blended cloud call center solutions.
TSYS Merchant Solutions is a trusted credit card processor for thousands of businesses. Services include robust POS solutions that support inventory management and multiple locations, monitoring tools to help clients stay one step ahead of their competition, and simplified pricing options to streamline the billing process.
Vocabra delivers voice-enabled portal solutions to industry leaders seeking to give their mobile workforce increased access to corporate information. Our solutions are deployed in Fortune 500 companies in the Retail, Insurance, Manufacturing, Healthcare and Information Technology sectors. Our customers operate with high-demand, time sensitive requirements for information from their mobile and contract workforce and use the Vocabra workforce and alert portals to ensure access to information on-demand.
VoiceBase | APIs for Speech Recognition & Speech Analytics. VoiceBase provides simple APIs for automatic speech-to-text, speech analytics and predictive insights, powering intelligence every business needs.