Blog Posts About Compass Pay

Every industry has its own set of specific jargon and acronyms. PCI compliance and overall credit card security is certainly no stranger to specialized terminology, abbreviations, and acronyms. As you consider an IVR payment solution or other mechanisms for accepting cardholder data, the jumble of vernacular might be a bit daunting. We’ve assembled our master-list […]

Great news, you’ve added an IVR payment solution to accept payments from your customers by phone or text. Not only does this provide for an excellent experience for your customers, but it can be a significant benefit to your bottom line. But simply “turning on” payments by phone isn’t enough. Whether you’ve deployed our Compass […]

With COVID-19 affecting the economy, companies are looking for ways to maintain cash flow and keep customers paying for services. One of the more popular methods is through the devices customers carry with them everywhere – their mobile phones.  IVR payments allow customers to make voice payments 24 hours a day, seven days a week, 365 […]

The Coronavirus pandemic causing the COVID-19 disease has thrown many businesses into a new state of abundant caution. The most common response is to transition most or all employees to a work-from-home status. Yesterday we covered the necessary evolution of CX strategies in a post-COVID-19 world, today, let’s look at what some companies can do […]

Recently I had the distinct pleasure of helping out by working with the local food bank to prepare boxes of non-perishables for local families in need. You know, those folks unable to hoard toilet paper and pasta. It was safe; the fire department provided gowns, masks, and everything else we needed. While there, I had […]

When talking with people about payments by phone with the Compass Payments Suite is, “What does the call flow look like?” So it makes sense to illustrate how a complete IVR payment call flow works. The process falls into four primary stages: Identify Caller: this is where we confirm the customer and retrieve the account […]

The terms and acronyms for electronic bill presentment and payment platforms have evolved into a wild array of names. Where once simply “eBilling” dominated, that morphed into EBPP (Electronic Billing Presentment & Payment), and then Instant Payment Networks, with Subscription Lifecycle Management, Revenue Control Management, and sometimes merely SaaS Billing. No matter what you’re calling […]

January is consumer finance month here at the IVR Technology Group blog. Each month, we’ll focus on a different topic that is essential to our customers. Some of our posts included a customer story on solving long hold times at the contact center of a consumer finance company, the coming PCI DSS 4.0 update, reviewing […]

What you’re about to read is a true story, with a major national retailer you all know. The other day, my wife needed to call the retailer’s call center to make changes to our membership details. Typically, not a big deal. It turned into a moderately big deal, thanks to a poor customer experience. The […]

As businesses close the book on traditional paper-based transactions (pun intended), the decision to move to an Electronic Bill Presentment and Payment (EBPP) provider is not one to make hastily. Although this move is typically predicated upon the directives of the CFO and the Finance team, there are typically 3 important guidelines one should be […]