While we continue to adjust to working from home, many still struggle with the delineation between family time and work. Many people are ready to return to work and find a new normal. In September, over 50% of the workforce is expected to return to the office. How could IVR Voice Surveys help you collaborate […]
Blog Posts About Surveys
Customer Story: IVR Surveys For COVID-19 Screening
As more and more companies are needing to get employees back to work, they seek innovative ways to ensure the safety of their people and customers. Deploying a COVID-19 screening survey for workers is an increasingly popular solution. And IVR Surveys are a logical and essential add-on for screening surveys. Screening Employees For COVID-19 A […]
IVR Surveys By Phone: What You Need To Know
We’ll help you understand why IVR surveys by phone are the most efficient and cost-effective way to collect customer feedback and market research. Interactive Voice Response (IVR) enables automated communications with survey respondents over the phone. They can engage with the survey with their phone’s keypad or through voice recognition.
Using SMS Text and Voice Surveys to Improve Customer Experience
Improving the customer experience is more important than ever—the power in the hands of the consumer more than ever before. Smart businesses are seeking feedback from customers to win their hearts, minds, and loyalty. Asking for honest feedback is the key to open the lines of communication. SMS text and voice communication methods are becoming […]
Customer Story: Highly Secure IVR Voice Surveys
A global consulting services company, with more than 70 governments as customers, came to us with a problematic issue, administering voice surveys in a highly secure environment. Their customer, an enormous government agency, needed to improve first call resolution across hundreds of call center agents. To do this, they designed a flexible CSAT (customer satisfaction) […]
Selecting an IVR System for Customer Satisfaction Surveys
As more and more companies realize the critical nature of delivering exceptional customer experiences, surveying customers about their experience is a crucial CX tactic. CSAT (customer satisfaction) surveys can take many forms, from an email after the product ships to an end-of-call IVR survey. Statistically, each method will have different response rates. Emailed surveys, for […]
Voice Surveys on The Qualtrics Platform
We’re excited to share that our IVR Surveys by phone are part of the Qualtrics XM Marketplace! For customers of the powerful Qualtrics Customer Experience Management (CXM) platform, engaging customers with a voice survey by phone is as easy as watching this video: Seamless Integration of IVR Voice Surveys IVR Technology Group seamlessly integrates advanced […]
How to Increase Feedback in an Automated Phone Survey
Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted?
How to Create A Customer Experience Survey
A quick, accurate and cost-effective way to collect data that’s relevant to your industry is via survey. Here are some tips on how to write a survey that gets results.
5 Customer Survey Strategies You Need To Know Now
One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.
How To Improve Your Business With Customer Feedback
Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help to improve the quality of your business and shape your brand.
How To Tell If People Are Lying In Your IVR Survey
Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback.
5 Survey Mistakes That Annoy Your Customers
IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs.
How To Create The Ultimate Customer Survey
One way that a company can improve is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it.
How To Get Customers To Review Your Business
In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important.
Here’s How To Find Out What Your Customers Really Think
A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy?
