Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how their agents are doing with a post-call survey. This allows […]
Blog Posts About Surveys
How to Create A Customer Experience Survey
Every good business understands the importance of market research. Usually, this is done with a customer experience survey. The purpose of a good survey makes it possible for you to… Keep up with market trends Understand your customers’ needs & desires Make strategic business decisions Gain a competitive edge over your customers A quick, accurate and cost-effective way […]
5 Customer Survey Strategies You Need To Know Now
A Customer Survey is more than just a series of questions. One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. A company […]
How To Improve Your Business With Customer Feedback
You know what they say about opinions, everybody has one. However, the ability to listen to the opinions of others, and shape your viewpoint, can yield success. This is especially true when it comes to business. Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help […]
How To Tell If People Are Lying In Your IVR Survey
Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of trying a new endeavor is how […]
5 Survey Mistakes That Annoy Your Customers
IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs. The opinions of your customers are a valuable resource, and you don’t want […]
How To Create The Ultimate Customer Survey
One way that a company can improve itself is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it. Target loyal customers When asking your customers to participate in a survey, your […]
How To Get Customers To Review Your Business
There’s an old saying in business, “The customer is always right.” In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important. Customer feedback can provide valuable insight for a […]
Here’s How To Find Out What Your Customers Really Think
In order to run a successful business, it’s important to make sure your company is meeting the needs of your customers. A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy? Do customers believe they […]
Here Are The Benefits Of CSAT Surveys
Call analytics is a powerful tool that can help shape how your advertising revenue is spent and who it targets and improve your customer service. While analytics show trends, they are only part of the story. Analytics show how many people were curious about your product or promotion. If you allow them to the opportunity […]