• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
  • products
    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
  • about
    • About Us
    • FAQ’s
    • Security First
    • Careers
    • Partner With Us
    • Our Valued Partners
  • contact
  • blog
PCI DSS Certified Level-1 Service Provider

Using IVR Voice Surveys to Collaborate with Remote Workers

While we continue to adjust to working from home, many still struggle with the delineation between family time and work. Many people are ready to return to work and find a new normal. In September, over 50% of the workforce is expected to return to the office.

How could IVR Voice Surveys help you collaborate with remote workers?

IVR Voice Surveys have been increasingly popular in helping companies learn more about their customer and employee experiences. With the power of strength in the consumer’s hands these days, learning about their experience is more important than ever.

The most popular method of gathering voice survey data is at the end of a customer service call. Many contact center agents hand a call off to an IVR voice survey to capture quick feedback through a short voice survey on the call and customer experience quality. Yet, there’s much more to voice surveys than merely asking, “how do we do?”

Outbound voice and text surveys have become a very effective way for employers to gain feedback from employees, specifically during COVID. Below are a few ways voice surveys help determine when staff should return to the office.

Company Updates

Companies with most people still working from home depend more on communication methods than ever before. Leveraging voice and SMS text messaging to provide updates is helping. One IVR Technology Group client was able to gain feedback from 500 employees on their preferences of when to return to work with voice and SMS text messaging in a matter of minutes (and for less than $100).

Employee Experience Surveys

While employees are working from home, it’s essential to stay connected with them and aware of what they’re experiencing while working remotely. Quarterly employee surveys asking what the company can do better to improve the employee experience can be impactful and educational.

Keeping It Fun

Celebrating birthdays, anniversaries, and other special occasions in the office make it fun. Now that employees are working from home, companies find fun ways to solicit feedback and have contests through text surveys. Learning everyone’s favorite ice cream is chocolate can help with the next company celebration.

These are a few ways our clients are using SMS text and voice surveys to gain feedback and keep everyone connected even while we’re working from home. For more ways to use SMS text and voice surveys, Contact Us today.

 

about the author

Jim Barker
Chief Revenue Officer, IVR Technology Group

An avid Customer Experience Evangelist, Jim is the Chief Revenue Officer with IVR Technology Group. In this role, Jim leads the teams responsible for marketing, business development, sales, and partner growth for IVR Technology Group.

 

Surveys

Primary Sidebar

Follow us on LinkedIn for all our latest posts.

How Outbound Surveys Improve Customer Experiences

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

The #1 Reason To Choose A Contact Center as a Service

Customer Story: Building World-Class CX With IVR Voice Surveys

This is what an IVR can do.

What is Interactive Voice Response (IVR)?

Reduce Contact Center Costs With an IVR System

How IVR Systems Help Reduce Contact Center Agent Turnover

SMS Text Messaging Tactics For Black Friday Success

Footer


circle-twitter
circle-linkedin
circle-facebook
circle-mail
circle-phone
IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
Client Login
SiteMap
Press
Contact Us
Privacy Policy
compliance

© 2021 · IVR Technology Group, LLC · all rights reserved