While we continue to adjust to working from home, many still struggle with the delineation between family time and work. Many people are ready to return to work and find a new normal. In September, over 50% of the workforce is expected to return to the office.
How could IVR Voice Surveys help you collaborate with remote workers?
IVR Voice Surveys have been increasingly popular in helping companies learn more about their customer and employee experiences. With the power of strength in the consumer’s hands these days, learning about their experience is more important than ever.
The most popular method of gathering voice survey data is at the end of a customer service call. Many contact center agents hand a call off to an IVR voice survey to capture quick feedback through a short voice survey on the call and customer experience quality. Yet, there’s much more to voice surveys than merely asking, “how do we do?”
Outbound voice and text surveys have become a very effective way for employers to gain feedback from employees, specifically during COVID. Below are a few ways voice surveys help determine when staff should return to the office.
Company Updates
Companies with most people still working from home depend more on communication methods than ever before. Leveraging voice and SMS text messaging to provide updates is helping. One IVR Technology Group client was able to gain feedback from 500 employees on their preferences of when to return to work with voice and SMS text messaging in a matter of minutes (and for less than $100).
Employee Experience Surveys
While employees are working from home, it’s essential to stay connected with them and aware of what they’re experiencing while working remotely. Quarterly employee surveys asking what the company can do better to improve the employee experience can be impactful and educational.
Keeping It Fun
Celebrating birthdays, anniversaries, and other special occasions in the office make it fun. Now that employees are working from home, companies find fun ways to solicit feedback and have contests through text surveys. Learning everyone’s favorite ice cream is chocolate can help with the next company celebration.
These are a few ways our clients are using SMS text and voice surveys to gain feedback and keep everyone connected even while we’re working from home. For more ways to use SMS text and voice surveys, Contact Us today.
about the author
Jim Barker
Chief Revenue Officer, IVR Technology Group
An avid Customer Experience Evangelist, Jim is the Chief Revenue Officer with IVR Technology Group. In this role, Jim leads the teams responsible for marketing, business development, sales, and partner growth for IVR Technology Group.
