We’re excited to share that our IVR Surveys by phone are part of the Qualtrics XM Marketplace! For customers of the powerful Qualtrics Customer Experience Management (CXM) platform, engaging customers with a voice survey by phone is as easy as watching this video:
Seamless Integration of IVR Voice Surveys
IVR Technology Group seamlessly integrates advanced IVR (Interactive Voice Response) functionality into your Qualtrics account for inbound or outbound telephone surveys. Voice-based responses are often more accurate than other survey methods and are available in your Qualtrics dashboard as quickly as web-based surveys. The most common use is for post-call customer satisfaction surveys after your customer completes a call with a service representative, with open-ended responses automatically translated from speech to text. Other applications include employee surveys, certification, evaluations, consumer research, and polling.