We’re excited to share that our IVR Surveys by phone are part of the Qualtrics XM Marketplace! For customers of the powerful Qualtrics Customer Experience Management (CXM) platform, engaging customers with a voice survey by phone is as easy as watching this video:

Seamless Integration of IVR Voice Surveys

IVR Technology Group seamlessly integrates advanced IVR (Interactive Voice Response) functionality into your Qualtrics account for inbound or outbound telephone surveys. Voice-based responses are often more accurate than other survey methods and are available in your Qualtrics dashboard as quickly as web-based surveys. The most common use is for post-call customer satisfaction surveys after your customer completes a call with a service representative, with open-ended responses automatically translated from speech to text. Other applications include employee surveys, certification, evaluations, consumer research, and polling.

To learn more about IVR Surveys, contact us. or if you’re already a Qualtrics customer, just visit us in the Qualtrics XM Marketplace! and get started with voice surveys.