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IVR Technology Group

IVR Technology Group

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    • Managed CPaaS:
      Communications Platform as a Service
    • Payments:
      Automated payments by phone & text
    • Broadcast:
      Omnichannel outbound campaigns
    • Voice Surveys:
      Real-time customer feedback
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Blog Posts About Surveys

How To Improve Your Business With Customer Feedback

Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help to improve the quality of your business and shape your brand.

How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback.

5 Survey Mistakes That Annoy Your Customers

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs.

How To Create The Ultimate Customer Survey

One way that a company can improve is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it.

How To Get Customers To Review Your Business

In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important.

Here’s How To Find Out What Your Customers Really Think

A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy?

Here Are The Benefits Of CSAT Surveys

Call analytics is a powerful tool that can help shape how your advertising revenue is spent and who it targets and improve your customer service. While analytics show trends, they are only part of the story.

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Automated Payments By Phone: How It Works

The Compass Automation Platform Explained

Aligning Chatbots With Customer Personas And Journeys

The Impact Of Self-Service IVR On Contact Centers

Conversation Design For Customer Service Chatbots

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