IVR surveys by phone are the most efficient way to collect caller feedback in your contact center rapidly. Moreover, by rapid, we mean “right away.” Through our partnership with Qualtrics, we feed your IVR survey results immediately into your Qualtrics dashboard for near real-time speed to insights. This way, you can quickly react to any issues your callers might be having.
Make It Easy For Callers
The more you can make data collection an easy and painless process for respondents, the more actionable data you’ll receive. Responding to an end-of-call IVR survey by voice recognition or touch-tone is a simple process for your callers. And, since it’s an automated process and not a live agent asking the questions, the responses will be more accurate.
Make It Easy For You
All we need is your survey script, and we do the rest. Watch this IVR Voice Survey with Qualtrics integration video to see how a customer survey functions and how quickly the data loads into your Qualtrics dashboard.
Your IVR survey can be anything from a simple “How was your call” to complex data gathering with advanced skip logic and open-ended questions. Additional flexibility includes:
- North American or Global: We can set up any North American or global transfer numbers, toll-free numbers, or use your existing lines.
- Speech To Text: Transcribe voice responses to text so that you can take advantage of Qualtrics’ Vocalize text analytics tool for open-ended responses.
- Use Your Voice Talent or Ours: We can use survey questions recorded by your brand spokesperson (recommended), or one of our voiceover professionals.
- Customer Experience Analytics: Use the Qualtrics dashboard to view the quality of real-time interactions and be alerted to significant trends that may need attention.
Contact us to learn more about the value of rapid insights through IVR surveys integrated with Qualtrics.