With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!

Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.

IVR Technology Group announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers a full suite of multi-channel features.

WordPress at its root is a content management system which can be extended by thousands of plugins for use by websites with minor content changes, blogs, small-scale web applications and more.

IVR Technology Group announces the acquisition of a new 4,700 square foot office in Amherst, NY to continue its accelerated growth. The new space will accommodate the company’s growing headcount, and serve as its new global headquarters.

Businesses today compete on attention. Specifically, they fight for the attention of customers and prospects. Your business can be creating and selling the thing, but it’s what you do to retain customer loyalty and gain your prospects attention.

IVR Technology Group announces that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies looking for more options when making payments.

It’s crazy how much technology is changing day by day and with that change comes the payment evolution. At first, it was paying by cash, then check, then phone, then text to pay! So what are the latest trends when it comes to payments?

Historically, many companies only think about IT Security when their business falls under regulatory compliance. However, IT security is something that every organization should be looking into. How harmful would it be to your organization if your data fell into the wrong hands?

From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when.

IVR Technology Group revealed that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center and now offer both current and future customers a chance to unify communications.

Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.