Good morning, and welcome to our quarterly Compass Journal.
We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We're passionate about
your success and delivering fanatical customer WOW experiences and key business results.
If you haven't already, spend some time with our new website that launched in April. Our all-new site features a bold new look that illustrates our vision
statement: "We Are The Engagement Conduit That Enables Extraordinary Experiences Between You and Your Customers."
We took a deep dive into the impact IVR payments by phone have on three customers in three industries. In each case, the impact has been profound. Check out our
blog post to learn how.
SMS text messaging has become an essential method of communication between companies and their customers. However,
first, you need their permission. Here are five tips for driving text messaging opt-ins.
Customer engagement is critical for every business these days. Learn what we mean when we say, "We are the
engagement conduit that enables extraordinary experiences between you and your customers."
SMS text messaging is an increasingly important communication channel for consumers across all demographics. Learn how
SMS automation can reduce your contact center costs while enhancing customer experiences.
Consumer expectations have evolved more rapidly in the past 5 to 10 years than in the previous 50. Life insurance and
mortgages tend to have a lengthy onboarding process. Here's how to deliver great experiences during long journeys.
Our blog is a constant source of helpful articles for people looking to improve their customer service automation. By following us on LinkedIn, you get every new
post in your feed as it happens.
