Conversations @IVR

September’s newsletter features a wide range of topics on delivering improved customer experiences through voice and text automation on our Managed CPaaS, the Compass Automation Platform.

We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We’re passionate about your success and delivering fanatical customer WOW experiences and key business results.

We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We’re passionate about your success and delivering fanatical customer WOW experiences…

Welcome to Compass Journal. Making a difference takes conscious thought and action. We continue to strive in our growing company in being fanatical and passionate in delivering customer WOW. Every quarter you will receive news and views on happenings in the communication space and areas…

At IVR Technology Group, we don’t take our customers and partners through a “selling” process; we help facilitate their “buying” process. After all, it is about them more than us. To help facilitate their buying process, we’ve developed a methodology…

With everyone working from home as we keep safe from infection, we thought it might be fun to show some of the work-at-home offices our crew enjoys. Eight of our team members have showcased their home offices below, along with a bit about what makes their office special to them. And while we're all making [...]

For the second time in my professional life, I’m reading Stephen Covey’s “The 7 Habits Of Highly Effective People.” And in fact, I’m reading it along with our entire leadership team along with bi-weekly reviews and workshops with our CEO, Brent Snyder. We started this process a couple of months ago, and as we contemplate […]

Our world is changing by the day, forcing us to limit face-to-face contact in the workplace, and our lives. If you’re like me and enjoy going into the office, this change can be challenging to stay connected to your colleagues and continue “business as usual.” Here are some easy tips and tricks to help with […]

The world, as we know it, seems to have changed overnight due to the Corona Virus pandemic and the drastic measures being taken to slow and stop its spread. No longer are we rushing out the door to shuttle kids to school, battling traffic on our commute to work (yay!), or stopping by our bosses’ […]

We’re going to start introducing you to members of our team. There are a ton of fascinating people here at IVR Technology Group. From a rock star to competitive cyclists, to opera singers, football stars, disco DJ’s and more. Today I’m fortunate to have found an open slice of time in they busy schedule of […]

More than 30% of customers will leave a brand after one negative experience, says a recent study from PwC. To make matters worse, as many as 50% of customers reported a willingness to leave a brand, or have left a brand, after just two or three negative experiences. It’s no secret that customer experience is […]

As a sales representative, I was recently asked to describe the life of someone in sales. The first thing that pops up? Roller coasters. Being in any sales role can easily be compared to a roller coaster ride – full of ups, downs and lulls. However, before you get on a roller coaster, there’s a […]