September’s newsletter features a wide range of topics on delivering improved customer experiences through voice and text automation on our Managed CPaaS, the Compass Automation Platform.
Compass Journal, Edition Three: Engagement Conduit
We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We’re passionate about your success and delivering fanatical customer WOW experiences and key business results.
Compass Journal, Edition Two: Outsourcing Your Contact Center?
We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We’re passionate about your success and delivering fanatical customer WOW experiences…
Compass Journal: Edition One: What is a Managed CPaaS?
Welcome to Compass Journal. Making a difference takes conscious thought and action. We continue to strive in our growing company in being fanatical and passionate in delivering customer WOW. Every quarter you will receive news and views on happenings in the communication space and areas…
Facilitating the Buying Process
At IVR Technology Group, we don’t take our customers and partners through a “selling” process; we help facilitate their “buying” process. After all, it is about them more than us. To help facilitate their buying process, we’ve developed a methodology…
IVR Technology Group Working From Home
How To Be Proactive In Uncertain Times
For the second time in my professional life, I’m reading Stephen Covey’s “The 7 Habits Of Highly Effective People.” And in fact, I’m reading it along with our entire leadership team along with bi-weekly reviews and workshops with our CEO, Brent Snyder. We started this process a couple of months ago, and as we contemplate […]
Best Practices To Stay Connected To Your Teammates
Our world is changing by the day, forcing us to limit face-to-face contact in the workplace, and our lives. If you’re like me and enjoy going into the office, this change can be challenging to stay connected to your colleagues and continue “business as usual.” Here are some easy tips and tricks to help with […]
Working from Home During the CVC (Corona Virus Crisis)
The world, as we know it, seems to have changed overnight due to the Corona Virus pandemic and the drastic measures being taken to slow and stop its spread. No longer are we rushing out the door to shuttle kids to school, battling traffic on our commute to work (yay!), or stopping by our bosses’ […]
Clayton Northrup: Question Things You Weren’t Thinking About Questioning
We’re going to start introducing you to members of our team. There are a ton of fascinating people here at IVR Technology Group. From a rock star to competitive cyclists, to opera singers, football stars, disco DJ’s and more. Today I’m fortunate to have found an open slice of time in they busy schedule of […]
8 Things You Can Do To Boost Your CX In 2020
More than 30% of customers will leave a brand after one negative experience, says a recent study from PwC. To make matters worse, as many as 50% of customers reported a willingness to leave a brand, or have left a brand, after just two or three negative experiences. It’s no secret that customer experience is […]
A Day In The Life Of A Sales Rep
As a sales representative, I was recently asked to describe the life of someone in sales. The first thing that pops up? Roller coasters. Being in any sales role can easily be compared to a roller coaster ride – full of ups, downs and lulls. However, before you get on a roller coaster, there’s a […]
Three Trends Driving A Shift Towards Customer Self-Service
Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.
How To Create A Healthy Work-Life Balance
An integral part of work-life balance is being able to have boundary control. We live in an era of unprecedented technology and the ability to access any person at any time for any reason. So, how do you find that perfect work-life balance?
IVR Voice Over Recording Tips
Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking.
The Growth Of Speech Analytics & Its Impact On Customer Experience
With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!