More than 30% of customers will leave a brand after one negative experience, says a recent study from PwC. To make matters worse, as many as 50% of customers reported a willingness to leave a brand, or have left a brand, after just two or three negative experiences. It’s no secret that customer experience is […]
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A Day In The Life Of A Sales Rep
As a sales representative, I was recently asked to describe the life of someone in sales. The first thing that pops up? Roller coasters. Being in any sales role can easily be compared to a roller coaster ride – full of ups, downs and lulls. However, before you get on a roller coaster, there’s a […]
Three Trends Driving A Shift Towards Customer Self-Service
Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.
How To Create A Healthy Work-Life Balance
An integral part of work-life balance is being able to have boundary control. We live in an era of unprecedented technology and the ability to access any person at any time for any reason. So, how do you find that perfect work-life balance?
Chief of Staff, Michael Canzoneri, Talks Technology, Career Challenges & Buffalo, NY
Meet Michael Canzoneri, Chief of Staff at IVR Technology Group and Founder of the Argyle Technology Group. Mike has been immersed in the world of technology since he was a teenager and has kept his passion for the digital world throughout his career.
IVR Voice Over Recording Tips
Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking.
The Growth Of Speech Analytics & Its Impact On Customer Experience
With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!
3 Ways CX Driven Solutions Can Help Propel An Entrepreneur’s Business
Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.
The Importance Of IT Security In Any Organization
Historically, many companies only think about IT Security when their business falls under regulatory compliance. However, IT security is something that every organization should be looking into. How harmful would it be to your organization if your data fell into the wrong hands?
Voice And Data Convergence Emerging As The Next Trend In Tech
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when.
The Importance Of Technology As A Remote Worker: As Told By A Developer
Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.
The Birth of a Product Bundle and Marketing Campaign
We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team.