by John Crouthamel | Jun 15, 2018 | Conversations
Let’s talk about Speech Analytics! I’m still surprised how we, as an industry, keep reinventing and ultimately improving speech interactions with our constituency. One of the big buzzwords nowadays is “Speech Analytics.” Now, this is not a new program or technique....
by Chris Miano | Jun 7, 2018 | Conversations
Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure. Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any...
by Jesse Becker | Apr 18, 2018 | Conversations
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has “sensitive” data. This data could be your company’s personnel...
by Robert Maefs | Apr 11, 2018 | Conversations
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear...
by Zachariah | Mar 23, 2018 | Conversations
For the past couple hundred years the status quo has been the same; The 1800’s saw a time of industry and boom, it heralded forth the need for many people to come and work in houses of the industry. The early 1900’s made such workplaces safer and this my...
by William Irvine | Mar 19, 2018 | Conversations
We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team. Not long ago, some of that feedback led to the insight that a...
