Post Courtesy of Noah Yellen Original Article Source: Buffalo Tech Jobs Meet Michael Canzoneri, Chief of Staff at IVR Technology Group and Founder of the Argyle Technology Group. Mike has been immersed in the world of technology since he was a teenager and has kept his passion for the digital world strong throughout his career. Currently, […]
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IVR Voice Over Recording Tips
Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking. In my mind, the voice talent of any organization almost functions as the “face of the company” and let’s face it, […]
The Growth Of Speech Analytics & Its Impact On Customer Experience
Let’s talk about Speech Analytics! I’m still surprised how we, as an industry, keep reinventing and ultimately improving speech interactions with our constituency. One of the big buzzwords nowadays is “Speech Analytics.” Now, this is not a new program or technique. Frankly, it has been around as long as I have been around contact centers […]
3 Ways CX Driven Solutions Can Help Propel An Entrepreneur’s Business
Any entrepreneur will tell you – if you aren’t focused on providing a phenomenal customer experience you are setting your business up for failure. Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve […]
The Importance Of IT Security In Any Organization
We currently live in a world where almost every device is connected to the internet. Each one of these devices could be a possible target for an attack considering every organization has “sensitive” data. This data could be your company’s personnel records, internal emails, or even the secret plans for your next big product. Historically, […]
Voice And Data Convergence Emerging As The Next Trend In Tech
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when. It would take a few more years before Alexa debuted in the Superbowl and it was clear that voice enhanced computing was finally arriving. […]
The Importance Of Technology As A Remote Worker: As Told By A Developer
For the past couple hundred years the status quo has been the same; The 1800’s saw a time of industry and boom, it heralded forth the need for many people to come and work in houses of the industry. The early 1900’s made such workplaces safer and this my friends is where the 8 hour […]
The Birth of a Product Bundle and Marketing Campaign
We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team. Not long ago, some of that feedback led to the insight that a specific bundling of our products is exceptionally valuable to a particular industry; Self […]