Welcome to Compass Journal. Making a difference takes conscious thought and action. We continue to strive in our growing company in being fanatical and passionate in delivering customer WOW. Every quarter you will receive news and views on happenings in the communication space and areas…
At IVR Technology Group, we’re all about delivering fanatical WOW to our customers and partners, not just through our voice and text automation solutions but also through our everyday interactions. Our goal is to serve them as a trusted business partner and extension of their team
At IVR Technology Group, we don’t take our customers and partners through a “selling” process; we help facilitate their “buying” process. After all, it is about them more than us. To help facilitate their buying process, we’ve developed a methodology…
It’s time to get to know another member of our team. Today we’re speaking with Jason Potter, who is Vice President of Partner Growth and one of our most recent additions. Bill: Mr. Jason Potter, Vice President of Partner Growth at IVR Technology Group. This is only your second month, but it seems so much […]
For the second time in my professional life, I’m reading Stephen Covey’s “The 7 Habits Of Highly Effective People.” And in fact, I’m reading it along with our entire leadership team along with bi-weekly reviews and workshops with our CEO, Brent Snyder. We started this process a couple of months ago, and as we contemplate […]
Our world is changing by the day, forcing us to limit face-to-face contact in the workplace, and our lives. If you’re like me and enjoy going into the office, this change can be challenging to stay connected to your colleagues and continue “business as usual.” Here are some easy tips and tricks to help with […]
The world, as we know it, seems to have changed overnight due to the Corona Virus pandemic and the drastic measures being taken to slow and stop its spread. No longer are we rushing out the door to shuttle kids to school, battling traffic on our commute to work (yay!), or stopping by our bosses’ […]
We’re going to start introducing you to members of our team. There are a ton of fascinating people here at IVR Technology Group. From a rock star to competitive cyclists, to opera singers, football stars, disco DJ’s and more. Today I’m fortunate to have found an open slice of time in they busy schedule of […]
More than 30% of customers will leave a brand after one negative experience, says a recent study from PwC. To make matters worse, as many as 50% of customers reported a willingness to leave a brand, or have left a brand, after just two or three negative experiences. It’s no secret that customer experience is […]
As a sales representative, I was recently asked to describe the life of someone in sales. The first thing that pops up? Roller coasters. Being in any sales role can easily be compared to a roller coaster ride – full of ups, downs and lulls. However, before you get on a roller coaster, there’s a […]
Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.
An integral part of work-life balance is being able to have boundary control. We live in an era of unprecedented technology and the ability to access any person at any time for any reason. So, how do you find that perfect work-life balance?
Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking.
With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!
Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.