Compass Journal, Edition Two: Outsourcing Your Contact Center?
Edition Two, March, 2021
Good morning, and welcome to our quarterly Compass Journal.
We value our relationship with your team and share these quarterly updates to help spark new ideas for you, your business, and our partnership. We're passionate about your success and delivering fanatical customer WOW experiences and key business results.
Outsourcing Your Contact Center? Take Control of Your IVR.
Our Managed CPaaS, the Compass Automation Platform, is a full-service customer automation toolkit we can effortlessly stand in front of your contact center vendors. Read more about how you'll dramatically improve customer service while saving money.
Bluefin, the Leader in Payment Security, has selected IVR Technology Group to furnish merchants using their PayConex gateway with secure automated payments by phone and text, an additional contactless payment option for their merchants.
There’s a lot of interest around texting for business, especially 2-way texting and SMS campaigns. And for a good reason, in recent surveys, people tend to react much more quickly to text messages than emails and open 98% of the messages they receive.
Contact center executives often mistake treating new or improved IVR systems as a capital expense investment. Modern cloud-based IVR platforms our managed CPaaS, the Compass Automation Platform, utilize a consumption-based approach; you only pay for what you use.
Unified Communications as a Service provides businesses of all sizes with "enterprise-grade" communications and collaboration tools in the cloud through affordable consumption-based pricing. Please read our blog post to learn more about UCaaS for your business.