Compass Journal: Edition One: What is a Managed CPaaS?
Edition One, November, 2020
Welcome to Compass Journal. Making a difference takes conscious thought and action. We continue to strive in our growing company in being fanatical and passionate in delivering customer WOW. Every quarter you will receive news and views on happenings in the communication space and areas for helping your business grow.
Thank you for taking time to engage in Compass Journal. This will be a tool we can use together to share learning and understanding for how we can have an even greater impact on customer experiences. We look forward to interacting with you and guiding one another along the journey.
Brent Snyder, CEO, IVR Technology Group
Get To Know Our Managed CPaaS
A Managed Communications Platform as a Service (CPaaS), is exactly what you think it is: a no-worries voice and text automation solution were the integrations, set-up, telecommunications, and day-to-day management are handled for you.
Amongst everything else, 2020 has been the year of the cloud. Businesses everywhere sent people home to work remotely, including contact centers. That's why it made sense to forge a strong strategic partnership with a cloud leader, 8x8.
We helped a major international university launch a phone-based survey to quickly screen employees and staff for COVID-19 symptoms and exposure. It's a compelling solution we're proud of, and something that can help many more organizations.
It's no secret text messaging is swiftly replacing email. We often see the need to send people text reminders because they never opened the paperless billing email. Learn how a text messaging strategy can help with eBilling, and 13 other industries.
We learned some valuable insights from an interview with CX thought-leader, Ben Motteram. Those insights caused us to reflect on what we see with our clients and future clients, and how the lure of new technologies can get in the way of strategy.