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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
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      We can help decrease agent call volume
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      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

Conversations @IVR

IT Security

The Importance Of IT Security In Any Organization

Historically, many companies only think about IT Security when their business falls under regulatory compliance. However, IT security is something that every organization should be looking into. How harmful would it be to your organization if your data fell into the wrong hands?

Voice and Data Emerge

Voice And Data Convergence Emerging As The Next Trend In Tech

From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when.

Working Remotely

The Importance Of Technology As A Remote Worker: As Told By A Developer

Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.

Self Storage

The Birth of a Product Bundle and Marketing Campaign

We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team.

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We’re Excited To Announce Our Partnership With Bluefin

Texting Etiquette For Business

How SMS Automation Helps with Multi-factor Authentication

How SMS Automation Reduces Contact Center Labor Costs

How Outbound Surveys Improve Customer Experiences

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

The #1 Reason To Choose A Contact Center as a Service

Customer Story: Building World-Class CX With IVR Voice Surveys

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IVR Technology Group
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  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
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  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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