Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking.
With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!
Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.
Historically, many companies only think about IT Security when their business falls under regulatory compliance. However, IT security is something that every organization should be looking into. How harmful would it be to your organization if your data fell into the wrong hands?
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when.
Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.
We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team.