To keep up with consumers’ rising expectations, today’s companies strive to provide a connected experience across an expanding number of digital, telephone, and physical channels. These expectations are why it is essential to shift from a reactive approach to a proactive model that focuses on cross-channel customer journey success. The Cost Of Bad Experiences It’s […]
Blog Posts About Compass Broadcast
Best Practices For Obtaining Text Messaging Opt-Ins
SMS text messaging has become an essential method of communication between companies and their customers. One of the challenges companies experience is how to gain approval from customers to engage with them using text messaging. Below are five ways we’ve helped companies gain opt-in confirmation from their customers. Web Portal Check Box Most organizations have […]
Texting Etiquette For Business, What You Need To Know
There’s a lot of interest around texting for business, especially 2-way texting, SMS text campaigns, and pay by text. And for a good reason, in recent surveys, people tend to react much more quickly to text messages than emails. 98% of people open text messages before the end of the day, and only 4% have unopened […]
How SMS Automation Helps with Multi-factor Authentication
Our world is ever-changing, especially with technology. More and more, we are facing the dangers of hacking, phishing, and data breaches, causing identity theft and the need for identity protection services to stay safe. Businesses must have security-awareness and adhere to regulatory standards to keep from falling victim to such attacks. Especially to give their […]
SMS Text Messaging Tactics For Black Friday Success
Black Friday and the Holiday Season are upon us. Many brands use SMS text messaging to communicate offers and specials to their customers more than in previous years. Why more than ever this year, you ask? First, coronavirus restrictions have created the demand for more touchless options. But second, it’s mainly because of the attention […]
How Text Messaging For Business Helps 14 Industries
Nearly 85 percent of Americans use text messaging every day, with two-thirds preferring text messaging rather than phone conversations. However, less than 40 percent of businesses are using some type of text messaging to communicate with customers, according to ZipWip’s “State of Texting 2019” report. The future of customer communications is the native text messaging capability…
The Telephone Consumer Protection Act
The purpose of the Telephone Consumer Protection Act, or TCPA, is to restrict unwanted solicitations by telephone and automated outbound calls, commonly known as robocalls. The TCPA limits the use of automatic telephone dialing systems. The limitations include blast delivery messages that send out programmatic voice, SMS text, or faxes. The TCPA also protects consumers […]
Customer Story: Text Messaging Keeps a COVID-19 High Risk Group Well Supplied
With today’s news of an increase in vigilance and restrictions in an attempt to slow the spread of the COVID-19 Coronavirus, it’s important to take a look at how text messaging, and especially a text broadcasting solution is critical for healthcare companies. And in this case, it’s especially critical for a COVID-19 high-risk group, patients […]
Text Messaging Systems Are Critical In Emergencies
If there is vital information you need to get distributed to a large group of people, whether that be your employees, your customers, or attendees at a large conference you are hosting, which way do you think is the fastest? You guessed it, by mobile device, and specifically, by text message. Just about everyone has […]
Can Your Business Benefit From Voice Broadcasting?
Voice broadcasting is a mass communication technique that started in the 1990’s. Its purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once.
8 Strategies You Need For a Successful Black Friday
With the holiday season upon us, most people prepare for colder weather and hunting bargains on Thanksgiving weekend. Marketers, however, should prepare to run a successful holiday campaign.
How To Improve Customer Experience One Text At A Time
Texting for businesses today is like a modern-day postcard. Over 6 billion texts are sent every day. To say the least, texting is one of the best ways to communicate with your customers.
How To Send Text Messages That Customers Care About
The Pew Research Center found that 81% of Americans text regularly. Since the cell phone became something we couldn’t be without, text messages have been a big part of how we communicate.
How To Send Outbound Notifications To Your Patients
Every year, influenza affects hundreds of thousands of people and can be lethal. The spread of the flu can be prevented with a few simple things. Sending out a text reminder can be a big part of that.
How To Stop The Spread Of MisInformation
To truly deliver information to your audience they should hear it directly from you. Fortunately, we live in an era where a message can be sent to a mass audience quite easily.
Tips For Doing An Outbound Message Campaign
When it comes to a fast, reliable, and cost-effective way to engage your audience, outbound messages are the way to go. Whether you are delivering a voice message or sending out mass texts, you can reach an audience quickly.