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IVR Technology Group Named Value-Added Reseller for Omnichannel Contact Center Platform, XCALLY

April 10, 2018

IVR Technology Group Named Value-Added Reseller for Omnichannel Contact Center Platform, XCALLY

IVR Technology Group revealed that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center and now offer both current and future customers a chance to unify communications.

Press XCALLY

The Importance Of Technology As A Remote Worker: As Told By A Developer

March 26, 2018

The Importance Of Technology As A Remote Worker: As Told By A Developer

Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.

Conversations remote worker in technology

The Birth of a Product Bundle and Marketing Campaign

March 19, 2018

The Birth of a Product Bundle and Marketing Campaign

We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team.

Conversations self storage marketing

The Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware

March 12, 2018

The Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware

Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system.

Hosted PBX hosted PBX,  Traditional PBX,  VoIP

IV-What? The One Pain Point That Every Business Wants To Solve.

February 23, 2018

IV-What? The One Pain Point That Every Business Wants To Solve.

Let’s start with the basics – IVR stands for Interactive Voice Response and in a nutshell, these systems can range from custom call flow trees you dial into, all the way to the sports updates that are sent right to your phone.

IVR and Automation IVR

If You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.

February 19, 2018

If You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.

Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent.

Tech News Customer Experience,  CX

8 Best Practices To Deliver Delightful IVR Experiences

February 12, 2018

8 Best Practices To Deliver Delightful IVR Experiences

IVR’s have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations.

IVR and Automation IVR,  IVR Best Practices

Me, Myself & PCI: Know Your Role When It Comes To Data Security

January 29, 2018

Me, Myself & PCI: Know Your Role When It Comes To Data Security

The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a breach occurs.

Compass Pay data security,  PCI,  pci compliance

Coming Full Circle, My Call Center to Contact Center Journey

January 24, 2018

Coming Full Circle, My Call Center to Contact Center Journey

A cloud-based contact center platform that’s channel agnostic (voice, text, video, social, smart speaker) with a CRM that maintains customer state across channels? I’m in!

Hosted Contact Center call center to contact center

AI And Its Impact On The Customer Experience

December 10, 2017

AI And Its Impact On The Customer Experience

When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its limitations just like humans. The advantage of AI […]

Hosted Contact Center AI,  artificial intelligence

How To Market Your Small Business Online

December 10, 2017

How To Market Your Small Business Online

In this day and age, relying on just traditional marketing methods like yellow pages and print ads will put you behind. Most small businesses struggle with marketing, an essential component of when it comes to business success. Today, there are dozens of people within your area using the internet to find a business just like […]

Call Tracking market small business

IVR Technology Group Adds Christopher Miano To Customer Experience Team

December 5, 2017

IVR Technology Group Adds Christopher Miano To Customer Experience Team

Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) – IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to their growing Customer Experience team. Prior to joining IVR Technology Group, Christopher Miano had consulted […]

Press Christopher Miano

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