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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
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      IVR payments by phone, text & chat
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      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

The Core Infrastructure of IVR Systems

As you begin to consider a new or upgraded enterprise-level IVR system for your business, there’s a lot to consider before planning your first call flow. In the past, we’ve covered common IVR complaints, strategy, choosing an IVR, CRM integration, customer journeys, and other tactical topics. Now it’s time to dig into pre-planning, the things you need to know before you look for voice-over talent.

IVR and Automation

How IVR Systems Help With Contactless Payments

Contactless payments are not just a trend with COVID-19. They are the future, and having a contactless payment strategy is the new norm. Whether your business is serving customers face-to-face or remote, you need a contactless strategy. COVID-19 And IVR Payments COVID-19 has made IVR payments more popular than ever for many of the following […]

Compass Pay home

Top IVR Complaints, And How To Avoid Them

We’ve all encountered an awkward or downright dreadful Interactive Voice Response system (IVR) from time to time. Nothing can be more off-putting than trying to navigate through a virtual labyrinth of voice prompts and complicated menus. A poorly conceived IVR is often the number-one customer service complaint (Harvard Business Review), causing a severe impact on […]

IVR and Automation

The Contact Center is Dead: Long Live The Contact Center

In the time it took your computer to load this post, the Contact Center died and resurrected 3 times. No, not really, but it seems that the Contact Center is declared dead every few years or predicted within two years. But what people are saying is that the CURRENT Contact Center is dead. We exist […]

IVR and Automation

How Text Messaging For Business Helps 14 Industries

Nearly 85 percent of Americans use text messaging every day, with two-thirds preferring text messaging rather than phone conversations. However, less than 40 percent of businesses are using some type of text messaging to communicate with customers, according to ZipWip’s “State of Texting 2019” report. The future of customer communications is the native text messaging capability…

Compass Broadcast golocal,  home

How IVR Systems Help Insurance Companies

Insurance companies increase the quality of their customer service, improve cash flow, and reduce operating costs by leveraging Interactive Voice Response systems. While doing so, many create a competitive differentiator in the level of service they offer and how they conduct their business. Operating an insurance company can be time, phone, and paperwork intense. An […]

IVR and Automation

IVR Surveys By Phone: What You Need To Know

We’ll help you understand why IVR surveys by phone are the most efficient and cost-effective way to collect customer feedback and market research. Interactive Voice Response (IVR) enables automated communications with survey respondents over the phone. They can engage with the survey with their phone’s keypad or through voice recognition.

Surveys home

HIPAA Compliance Considerations For Call Tracking

Yesterday we published a detailed post on Call Tracking, what it is, and how it can provide valuable business intelligence. As health care practices emerge from the COVID-19 slowdown of elective procedures, many are increasing their marketing efforts. Since call tracking is often a component of these efforts, we thought it would be essential to […]

Security and Compliance

Call Tracking – Everything You Need To Know

Call Tracking combines more than one inbound phone number with telecommunications technology that generates data on the caller and why they called, with data analysis to provide business intelligence on your inbound callers. The current marketing climate requires your customers to have multiple ways to find you. It is crucial to have a multi-channel marketing […]

Call Tracking golocal

Don’t Let Technology Drive Your CX Strategy

There’s a great deal of buzz around the new technologies available for call centers and customer service operations. The buzz includes things like Artificial Intelligence, Robotic Process Automation, ChatBots, Predictive Analytics, Voice Biometrics, Internet of Things, and many more. The promise of improved customer relationships and experiences is tantalizing. In a recent interview, Ben Motteram‘s […]

IVR and Automation

How To Choose The Best IVR For Your Business

We see this all the time, as you can probably guess by our company’s name. Most people have never even heard of an IVR until the day they realize they need one. Some know what it is but tend not to think of it until they need a better one. Interactive Voice Response systems can […]

IVR and Automation

The Telephone Consumer Protection Act

The purpose of the Telephone Consumer Protection Act, or TCPA, is to restrict unwanted solicitations by telephone and automated outbound calls, commonly known as robocalls. The TCPA limits the use of automatic telephone dialing systems. The limitations include blast delivery messages that send out programmatic voice, SMS text, or faxes. The TCPA also protects consumers […]

Compass Broadcast

IVR Systems For Consistent Customer Experiences

Creating a strong and consistent customer experience is more important than ever before. We, as consumers, expect so much, and we expect it to be swift and resolute. One less-than-great (and consistent) customer experience with a credit card company, and we may never use them again. So, how does an IVR system help with this […]

IVR and Automation

Selecting an IVR System for Payment Processing

An Interactive Voice Response (IVR) system is an essential customer experience tool for companies that manage a large volume of calls. It helps to manage incoming calls automatically, routing callers to the right destination, or answer simple questions. Modern IVR systems can connect into your custom data for deeper interactions such as service or order […]

Compass Pay

Add Call Tracking to Your Marketing Technology Stack

Most organizations struggle with optimizing their marketing investments to understand what sources produce the most profitable revenue. With digital marketing growth comes the increasing need to know where to apply marketing strategies and expenses. How do companies use intelligent call tracking and analytics to maximize marketing ROI? Emergence Of Phone Number Tracking Back in the […]

Call Tracking

Using SMS Text and Voice Surveys to Improve Customer Experience

Improving the customer experience is more important than ever—the power in the hands of the consumer more than ever before. Smart businesses are seeking feedback from customers to win their hearts, minds, and loyalty. Asking for honest feedback is the key to open the lines of communication. SMS text and voice communication methods are becoming […]

Surveys voice surveys

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IVR Technology Group
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