Delivering Delightful Interactions

People. Information. Connected.

How To Improve Your IVR by Listening to Your Customers

The average consumer believes that having more choices would allow them to customize their life. Companies comply with this demand and promise to offer us more choices. More flavors of Mountain Dew, more channels with your cable subscription package, or more options...

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IVR Technology Group Acquires DemandVoice

Buffalo, NY - [9/8/16] - IVR Technology Group, a leader in secure voice and text applications, announced today that it has completed the acquisition of Atlanta-based DemandVoice, a leading provider of VoiceXML hosting and platform provider of integrated phone payment...

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How To Fine-Tune Your Advertising Campaign

For the last 30 years, self-storage has been the fastest growing commercial real estate venture and it forecasted to exceed $30 Billion within two years. With more than 50,000 locations nationwide, demand is high and competition is fierce. That means that if consumers...

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How To Strengthen Your Brand

On June 21, Good Morning America had a segment related to memes. In this segment, they wanted to find out if a photo of LeBron James crying would turn into a viral sensation.  A meme is defined as an idea, behavior, or style that spreads from person to person within a...

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Want To Know How To Increase Your ROI?

How does a company decide whether or not implementing an IVR payment solution is justifiable? One answer that can help be the deciding factor is customer loyalty. Being able to get new customers is good, but keeping them is much more valuable. Maintaining customer...

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You Need to Know How to Market to Millennials

There are currently 80 million Millennials in the U.S. – nearly one-fourth of the total population. Considering that they spend more money online than any other age group, it's no wonder they are a sought after demographic. Marketing to the tech-savvy may seem like a...

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The Mistake Your Business Makes With Calls

Part of being successful in the self-storage industry is being able to fine-tune your advertising. Call intelligence reporting can allow your business to figure out how customers found your location and focus where to advertise. Unfortunately, this information alone...

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How To Have a Big League Payment Solution

This week Donald Trump accepted the Republican Party’s nomination to run for President against Hillary Clinton. The path he took to Cleveland broke tradition, adopted new technology, and applied a brand. Love him or loathe him, there is a lesson to be learned from the...

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How Pokémon Go Can Boost Your Business

Last week Pokémon Go launched worldwide and quickly become the most popular mobile game ever. Within three days of launch, it had more users than Twitter and more engagement than Facebook. What’s surprising a lot of businesses is they already see a boost because of...

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