Contactless payments are not just a trend with COVID-19. They are the future, and having a contactless payment strategy is the new norm. Whether your business is serving customers face-to-face or remote, you need a contactless strategy. COVID-19 And IVR Payments COVID-19 has made IVR payments more popular than ever for many of the following […]

In the time it took your computer to load this post, the Contact Center died and resurrected 3 times. No, not really, but it seems that the Contact Center is declared dead every few years or predicted within two years. But what people are saying is that the CURRENT Contact Center is dead. We exist […]

Nearly 85 percent of Americans use text messaging every day, with two-thirds preferring text messaging rather than phone conversations. However, less than 40 percent of businesses are using some type of text messaging to communicate with customers, according to ZipWip’s “State of Texting 2019” report. The future of customer communications is the native text messaging capability…

Insurance companies increase the quality of their customer service, improve cash flow, and reduce operating costs by leveraging Interactive Voice Response systems. While doing so, many create a competitive differentiator in the level of service they offer and how they conduct their business. Operating an insurance company can be time, phone, and paperwork intense. An […]

We’ll help you understand why IVR surveys by phone are the most efficient and cost-effective way to collect customer feedback and market research. Interactive Voice Response (IVR) enables automated communications with survey respondents over the phone. They can engage with the survey with their phone’s keypad or through voice recognition.

Yesterday we published a detailed post on Call Tracking, what it is, and how it can provide valuable business intelligence. As health care practices emerge from the COVID-19 slowdown of elective procedures, many are increasing their marketing efforts. Since call tracking is often a component of these efforts, we thought it would be essential to […]

Call Tracking combines more than one inbound phone number with telecommunications technology that generates data on the caller and why they called, with data analysis to provide business intelligence on your inbound callers. The current marketing climate requires your customers to have multiple ways to find you. It is crucial to have a multi-channel marketing […]

We see this all the time, as you can probably guess by our company’s name. Most people have never even heard of an IVR until the day they realize they need one. Some know what it is but tend not to think of it until they need a better one. Interactive Voice Response systems can […]

The purpose of the Telephone Consumer Protection Act, or TCPA, is to restrict unwanted solicitations by telephone and automated outbound calls, commonly known as robocalls. The TCPA limits the use of automatic telephone dialing systems. The limitations include blast delivery messages that send out programmatic voice, SMS text, or faxes. The TCPA also protects consumers […]

Creating a strong and consistent customer experience is more important than ever before. We, as consumers, expect so much, and we expect it to be swift and resolute. One less-than-great (and consistent) customer experience with a credit card company, and we may never use them again. So, how does an IVR system help with this […]

An Interactive Voice Response (IVR) system is an essential customer experience tool for companies that manage a large volume of calls. It helps to manage incoming calls automatically, routing callers to the right destination, or answer simple questions. Modern IVR systems can connect into your custom data for deeper interactions such as service or order […]

Most organizations struggle with optimizing their marketing investments to understand what sources produce the most profitable revenue. With digital marketing growth comes the increasing need to know where to apply marketing strategies and expenses. How do companies use intelligent call tracking and analytics to maximize marketing ROI? Emergence Of Phone Number Tracking Back in the […]

Improving the customer experience is more important than ever. Contact centers and large enterprises are seeking feedback from customers to win their hearts, minds, and loyalty. Asking for honest feedback is one of the keys to opening the lines of communication. SMS text and voice communication methods are becoming increasingly popular in capturing customer satisfaction […]

IVR Technology Group Partners with Storable to Integrate Sitelink and StorEdge for Self Storage Automation Over the last several years of providing self-storage voice and text automation solutions, IVR Technology Group has built a strong partnership with Storable integrating with their Sitelink platform. This integration has extended into Storable’s StorEdge platform as well. “For years, […]

COVID-19, shelter-in-place, and social distancing has imposed a number of changes in business culture and operations, none more than in healthcare companies. As these organizations are shifting strategies from integrating new telehealth offerings to work-at-home support agents, HIPAA compliance is becoming more and more complicated. For example, are your newly remote revenue control agents who […]

Customer experience excellence is at the top of the list for companies today. Consumer buying behavior has put the position of strength in the consumer’s hands, and they have higher expectations than ever before. Most organizations have implemented a Customer Relationship Management system, otherwise known as CRM systems, to more effectively gain the business intelligence […]