Don’t choose the lowest bidder when you are seeking the best QSA (Qualified Security Assessor) to do your onsite PCI DSS audit. We’re not trying to inflate the costs of validating your compliance program but instead intended to LOWER the total cost of the PCI onsite audit. We often have ongoing conversations on what to […]

Every industry has its own set of specific jargon and acronyms. PCI compliance and overall credit card security is certainly no stranger to specialized terminology, abbreviations, and acronyms. As you consider an IVR payment solution or other mechanisms for accepting cardholder data, the jumble of vernacular might be a bit daunting. We’ve assembled our master-list […]

This COVID-19 experience has taught us many lessons. One is the importance of telehealth. Telehealth is the ability to provide health-related services and information to patients who are not physically in the healthcare facility. Instead, they use telecommunication systems and services to visit with healthcare professionals. One of the essential telecommunication systems used is an […]

Great news, you’ve added an IVR payment solution to accept payments from your customers by phone or text. Not only does this provide for an excellent experience for your customers, but it can be a significant benefit to your bottom line. But simply “turning on” payments by phone isn’t enough. Whether you’ve deployed our Compass […]

With COVID-19 affecting the economy, companies are looking for ways to maintain cash flow and keep customers paying for services. One of the more popular methods is through the devices customers carry with them everywhere – their mobile phones.  IVR payments allow customers to make voice payments 24 hours a day, seven days a week, 365 […]

IVR systems are a tremendous help with after-hours customer service to elevate 24/7 customer experiences. Here are a few ways our clients and partners are using IVR systems to help in this area. Product Inquiries and Ordering Many organizations sell products through customer service teams and their websites. While their websites do well, they sometimes […]

With everyone working from home as we keep safe from infection, we thought it might be fun to show some of the work-at-home offices our crew enjoys. Eight of our team members have showcased their home offices below, along with a bit about what makes their office special to them. And while we're all making [...]

Over the last 16 years of automating voice and text messaging for clients and partners, IVR Technology Group has been asked to help select UCaaS and CCaaS platforms to integrate with our Managed CPaaS, the Compass Automation Platform. Having worked with many UCaaS providers in the past, RingCentral has continued to stand out as a […]

If you follow CX gurus like Annette Franz and Shep Hyken, you know that one of the best ways to improve your customer experience is to improve your employee experience. In many ways, this may seem like an obvious connection, fulfilled employees feel invested in making customers happy. But how do you quantify the connection […]

It’s time to get to know another member of our team. Today we’re speaking with Jason Potter, who is Vice President of Partner Growth and one of our most recent additions. Bill: Mr. Jason Potter, Vice President of Partner Growth at IVR Technology Group. This is only your second month, but it seems so much […]

As COVID-19 forces significant segments of the workforce to work from home, or significantly alter their schedules, proactive messaging has never been more critical. Text messaging has proven to be the most reliable way to push essential notifications to employees, vendors, and contractors. Here’s an example of how one of our customers is reducing HR […]

For the second time in my professional life, I’m reading Stephen Covey’s “The 7 Habits Of Highly Effective People.” And in fact, I’m reading it along with our entire leadership team along with bi-weekly reviews and workshops with our CEO, Brent Snyder. We started this process a couple of months ago, and as we contemplate […]

Our world is changing by the day, forcing us to limit face-to-face contact in the workplace, and our lives. If you’re like me and enjoy going into the office, this change can be challenging to stay connected to your colleagues and continue “business as usual.” Here are some easy tips and tricks to help with […]

The Coronavirus pandemic causing the COVID-19 disease has thrown many businesses into a new state of abundant caution. The most common response is to transition most or all employees to a work-from-home status. Yesterday we covered the necessary evolution of CX strategies in a post-COVID-19 world, today, let’s look at what some companies can do […]

Recently I had the distinct pleasure of helping out by working with the local food bank to prepare boxes of non-perishables for local families in need. You know, those folks unable to hoard toilet paper and pasta. It was safe; the fire department provided gowns, masks, and everything else we needed. While there, I had […]

The world, as we know it, seems to have changed overnight due to the Corona Virus pandemic and the drastic measures being taken to slow and stop its spread. No longer are we rushing out the door to shuttle kids to school, battling traffic on our commute to work (yay!), or stopping by our bosses’ […]