IVR Technology Group Partners with Storable to Integrate Sitelink and StorEdge for Self Storage Automation
Over the last several years of providing self-storage voice and text automation solutions, IVR Technology Group has built a strong partnership with Storable integrating with their Sitelink platform. This integration has extended into Storable’s StorEdge platform as well.
“For years, self-storage companies have come to us seeking help with voice and text automation and reporting. Our Compass Automation Platform serves as an IVR system with Pay by Phone and SMS text payment reminders. Allowing them to better communicate with customers 24 hours a day, 7 days a week without requiring a live agent,” stated Jim Barker, Chief Revenue Officer with IVR Technology Group. “Integrating with Sitelink and now StorEdge as well has created huge value for our self-storage customers.”
Storable helps self-storage owners do more with technology. By partnering, Storable and IVR Technology Group can help leverage technology and automation to serve customers better and automate communication processes.
“One of our clients is a top 5 self-storage organization in the United States with several hundred locations. By integrating with StorEdge and Sitelink, we’re able to help them better serve their customers and provide their team with more information about the caller as the call arrives.”
Self-storage contact centers often deal with hundreds or even thousands of calls per day. Streamlining these calls to serve customers better through automation and providing contact center agents more information about the caller when they arrive can make a significant difference in the customer experience.