• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
  • products
    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
  • about
    • About Us
    • FAQ’s
    • Security First
    • Careers
    • Partner With Us
    • Our Valued Partners
  • contact
  • blog
PCI DSS Certified Level-1 Service Provider

Blog Posts About Security and Compliance

HIPAA Compliance Considerations For Call Tracking

Yesterday we published a detailed post on Call Tracking, what it is, and how it can provide valuable business intelligence. As health care practices emerge from the COVID-19 slowdown of elective procedures, many are increasing their marketing efforts. Since call tracking is often a component of these efforts, we thought it would be essential to […]

How To Select a HIPAA Compliant Technology Partner

COVID-19, shelter-in-place, and social distancing has imposed a number of changes in business culture and operations, none more than in healthcare companies. As these organizations are shifting strategies from integrating new telehealth offerings to work-at-home support agents, HIPAA compliance is becoming more and more complicated. For example, are your newly remote revenue control agents who […]

How To Choose a PCI DSS QSA Auditor

Don’t choose the lowest bidder when you are seeking the best QSA (Qualified Security Assessor) to do your onsite PCI DSS audit. We’re not trying to inflate the costs of validating your compliance program but instead intended to LOWER the total cost of the PCI onsite audit. We often have ongoing conversations on what to […]

PCI DSS Compliance Has Been Declining For Three Years

Compliance with industry-standard payment-card security standards is declining amongst service providers and merchants. According to Verizon’s latest Payment Security Report, barely more than one-third of companies were fully compliant with PCI DSS standards in 2019. And to make matters worse, compliance has been dropping for the past three years, with a rapid decline from 2017. […]

HIPAA Compliance

Here’s What You Need To Know About HIPAA Compliance

In short, the Health Insurance Portability and Accountability Act, or HIPAA, is a federal law that was enacted to keep health care information private and confidential. The rule focuses on limiting the use and disclosure of personal health information.

Upgrade Your Security On World Password Day

Do you need a reminder to update your password? May 5th is World Password Day! This means not only is it a great day, with an easy way to remember to change your passwords, but learn more about how to make your information more secure.

Toll Fraud Costs Businesses Billions

A company wouldn’t run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.

Biometric Authentication In Healthcare

Biometric Authentication is a growing trend in healthcare. Are you putting the identity of your patients at risk? When a customer contacts your company, they are depending on you to securely handle their medical information.

Primary Sidebar

Follow us on LinkedIn for all our latest posts.

How Outbound Surveys Improve Customer Experiences

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Case Study: Growing A Bank Through UCaaS & CCaaS Integration

The #1 Reason To Choose A Contact Center as a Service

Customer Story: Building World-Class CX With IVR Voice Surveys

This is what an IVR can do.

What is Interactive Voice Response (IVR)?

Reduce Contact Center Costs With an IVR System

How IVR Systems Help Reduce Contact Center Agent Turnover

SMS Text Messaging Tactics For Black Friday Success

Footer


circle-twitter
circle-linkedin
circle-facebook
circle-mail
circle-phone
IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
Client Login
SiteMap
Press
Contact Us
Privacy Policy
compliance

© 2021 · IVR Technology Group, LLC · all rights reserved