Delivering Delightful Interactions

People. Information. Connected.

Is Accepting Payment By Check Actually Scary?

While a traditional form of payment, checks were never really all that reliable. Payments can be delayed, funds may be insufficient, and even worse can happen. Online payments aren't much better. In order to bring customers the convenience of paying anywhere, they...

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5 Customer Survey Strategies You Need To Know Now

A Customer Survey is more than just a series of questions. One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they...

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What you should know about HIPAA

What is HIPAA? In short, the Health Insurance Portability and Accountability Act, or HIPAA, is a federal law that was enacted to keep health care information private and confidential. The rule focuses on limiting the use and disclosure of personal health information....

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How to Prevent the Spread of Misinformation

Last night the first of three debates between Hillary Clinton and Donald Trump took place. The morning after, supporters of both sides think their side clearly emerged the victor. A lot of information, or misinformation, was spoken last night and fact checkers worked...

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IVR Technology Group Appoints COO

Buffalo, NY - IVR Technology Group, a leader in secure voice and text applications, is pleased to announce that Mark Rayburn has joined the organization as Chief Operating Officer to accelerate growth and operational excellence. In his role as Chief Operating Officer,...

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How Upgrading Can Make You Turn A Better Profit

The other day a friend of mine got an oil change and posted about it on Facebook. Unfortunately for the business, it looks like it won’t be returning. It wasn’t the service or any problem with his car that will keep him back. He noticed that the computers, the shop...

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