Like many, you’ve performed any number of searches on Contact Center as a Service, cloud contact center, hosted contact center, or something similar. And while all of that material paints a compelling picture, most of it misses the most important reason to adopt or migrate to a CCaaS. It is…
Blog Posts About Hosted Contact Center
The new normal is becoming more and more apparent for contact centers and customer service operations. Fueled by COVID-19 caution, agents are working remotely, and customer journeys are fluid and increasingly multi-channel. The need to shift to more agile cloud-based contact center platforms, away from on-premise solutions, has never been more urgent
Effective business development executives use every channel at their disposal to engage potential customers and demonstrate the value their company has to offer. So, how do you offer that omnichannel experience?
A cloud-based contact center platform that’s channel agnostic (voice, text, video, social, smart speaker) with a CRM that maintains customer state across channels? I’m in!
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its limitations just like humans. The advantage of AI […]
Customer service has always been synonymous with business. After all, treating customers well and delighting them is best for a business’s reputation. So, how does the contact center play a major part in handling customer communications?
When customers call, they expect to be able to get accurate answers quickly. If your business is successful, maybe it’s hard to keep up with demand. Cloud services can help to provide quality customer support your business needs.
Why are more businesses trusting their data to be stored on cloud providers? When it comes to client data, security should be of the utmost importance. Is a provider like AWS truly worth the investment?
Security is a big concern for our customers. Cloud security software helps organizations mitigate risks associated with using cloud-based applications and services.
Why are so many call centers moving to a cloud-based platform? Call centers help businesses deliver technical support, help customers make payments, or answer customer questions.
Contact centers play a significant role in customer satisfaction and experience. A lousy interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center?