Delivering Delightful Interactions

People. Information. Connected.

Meet With Us @ SiteLink User Conference!

IVR Technology Group is excited to announce that we are exhibiting at this year's SiteLink User Conference in Las Vegas, on Sunday, April 24. Come stop by our booth (booth #18) and explore the latest technology that will help your operations, marketing and customer...

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Customer Service Survival Guide

Customer service isn't just about gaining customer loyalty, it's about respect, it's about word of mouth and that CEO "Bob" telling his other CEO friend, "Dan" that your company is simply the best. But at what point does Bob tell Dan that? How many "acts of customer...

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IVR Technology to attend PACE Expo

IVR Technology will be attending the Professional Association for Customer Engagement (PACE) National Expo in Orlando, Florida April 3-6. This year, PACE will provide three different tracks of informative and innovative breakouts that will feature keynote speeches and...

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How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer's feedback. However, part of the risk of trying a...

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Toll Fraud Costs Businesses Billions

A company wouldn't run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line. Toll fraud can earn malicious hackers...

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Small Businesses Can Create Big Leaks

Effective March 31, 2016, acquirers must communicate to all Level 4 merchants, they must use only Payment Card Industry (PCI)-certified Integrators and Reseller (QIR) professionals for point-of-sale (POS) application and terminal installation and integration. Level 4...

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VXML Increases Industry Standards

We recently merged with Phonologies (check out official press release here), a global provider of contact center technologies and cloud based voice platforms. The robust Phonologies’ CCXML and VXML platform that powers over 20 million calls worldwide per day will...

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Biometric Authentication In Healthcare

Biometric Authentication is a growing trend in healthcare. Are you putting the identity of your patients at risk? When a customer contacts your company, they are depending on you to securely handle their medical information. These records include information such as a...

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10 Industries Using IVR Payment Solutions

Below are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds. Businesses in every industry are exploring on-the-go...

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The Secret Behind Advertising Campaigns

This Sunday is the 50th Anniversary of the NFL's big game. The contest itself is for the NFL Championship and will be decided between the Carolina Panthers and the Denver Broncos. Football fans will likely be tuned in for the drama and excitement, as both teams were...

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