As a sales representative, I was recently asked to describe the life of someone in sales. The first thing that pops up? Roller coasters. Being in any sales role can easily be compared to a roller coaster ride – full of ups, downs and lulls. However, before you get on a roller coaster, there’s a […]

Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.

BUFFALO, N.Y., December 13, 2018 –  IVR Technology Group, a leader in multichannel business communications, today announces its strategic partnership with HealthPay24, a recognized innovator in patient financial engagement for healthcare providers. The strategic partnership will provide patients with an enhanced payment experience through the addition of effortless telephony functionality. “By teaming up with HealthPay24, we will […]

As businesses close the book on traditional paper-based transactions (pun intended), the decision to move to an Electronic Bill Presentment and Payment (EBPP) provider is not one to make hastily. Although this move is typically predicated upon the directives of the CFO and the Finance team, there are typically 3 important guidelines one should be […]

As engineers, we overestimate what we can accomplish in the short term via sheer herculean effort and underestimate what we can achieve with long-term planning. At IVR Technology Group, we have a team of developers that have worked together for over a decade. Not only have we become good friends, but we know each other’s strength and […]

Throughout my career, I have picked up a few practices to help increase the success of my projects and improve my own software development abilities. I will frame these practices through the lens of IVR systems, but most of them can be applied to any software domain. But first, if Google has directed you to […]

“It is a profoundly erroneous truism… that we should cultivate the habit of thinking of what we are doing. The precise opposite is the case. Civilization advances by extending the number of important operations which we can perform without thinking about them.” — Alfred North Whitehead, An Introduction to Mathematics (1911) What is an API? […]

An integral part of work-life balance is being able to have boundary control. We live in an era of unprecedented technology and the ability to access any person at any time for any reason. So, how do you find that perfect work-life balance?

IVR Technology Group, a leader in multichannel business communications and payments, today announces its world-class Net Promoter Score (NPS) of +83. The score is based on a customer survey sent in August of this year.

Effective business development executives use every channel at their disposal to engage potential customers and demonstrate the value their company has to offer. So, how do you offer that omnichannel experience?

As IVR Technology Group continues to add more members to their growing team, the company is particularly interested in filling a few more business development positions to help respond to the increasing demand for its products and services.

IVR Technology Group, a leader in multichannel business communications, has been named one of the fastest growing companies in Western New York by Buffalo Business First. Read more about the news here.

Doing voice overs, for many outsiders looking in, may seem like a quick and simple task and while it’s definitely not brain surgery, it’s certainly much more than just getting on a mic and talking.

With advancements in technology, we are now able to evaluate, score and provide feedback in real-time on both sides of the conversation. What was said by the caller, how the agent responded and more!

Traditionally, this required hiring a customer service team to manage customer interactions, a costly investment for any startup or small business. Luckily, recent innovations in Customer Experience Technology can help solve this problem.

IVR Technology Group announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers a full suite of multi-channel features.