WordPress at its root is a content management system which can be extended by thousands of plugins for use by websites with minor content changes, blogs, small-scale web applications and more.
IVR Technology Group Continues Its Expansion With The Acquisition of New Office Space
IVR Technology Group announces the acquisition of a new 4,700 square foot office in Amherst, NY to continue its accelerated growth. The new space will accommodate the company’s growing headcount, and serve as its new global headquarters.
The Role Of Chatbots In Customer Experience
Businesses today compete on attention. Specifically, they fight for the attention of customers and prospects. Your business can be creating and selling the thing, but it’s what you do to retain customer loyalty and gain your prospects attention.
IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack
IVR Technology Group announces that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies looking for more options when making payments.
4 Popular Payment Trends To Hit Today’s Market
It’s crazy how much technology is changing day by day and with that change comes the payment evolution. At first, it was paying by cash, then check, then phone, then text to pay! So what are the latest trends when it comes to payments?
The Importance Of IT Security In Any Organization
Historically, many companies only think about IT Security when their business falls under regulatory compliance. However, IT security is something that every organization should be looking into. How harmful would it be to your organization if your data fell into the wrong hands?
Voice And Data Convergence Emerging As The Next Trend In Tech
From the first magical moment Siri answered questions during a 2011 Apple event, we knew that voice was going to become a major trend in computing, we just didn’t know when.
The Importance Of Technology As A Remote Worker: As Told By A Developer
Keeping in touch within an office is easy, you take breaks, chat, have lunch, run into each other’s offices etc. With remote individuals, staying connected can be difficult, but through tools and procedure, we can bridge this gap.
The Birth of a Product Bundle and Marketing Campaign
We’re fortunate to have a great many incredible customers who give useful feedback and ideas. It’s like having a perpetually running focus group connected to our customer experience team.
The Benefits Of VoIP – Here’s Why You Should Throw Out That Traditional PBX Hardware
Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system.
What is IVR? What Every Business Needs To Know.
Let’s start with the basics – IVR stands for Interactive Voice Response and in a nutshell, these systems can range from custom call flow trees you dial into, all the way to the sports updates that are sent right to your phone.
If You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent.
Me, Myself & PCI: Know Your Role When It Comes To Data Security
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a breach occurs.
Coming Full Circle, My Call Center to Contact Center Journey
A cloud-based contact center platform that’s channel agnostic (voice, text, video, social, smart speaker) with a CRM that maintains customer state across channels? I’m in!
AI And Its Impact On The Customer Experience
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its limitations just like humans. The advantage of AI […]
How To Market Your Small Business Online
In this day and age, relying on just traditional marketing methods like yellow pages and print ads will put you behind. Most small businesses struggle with marketing, an essential component of when it comes to business success. Today, there are dozens of people within your area using the internet to find a business just like […]