Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) – IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to their growing Customer Experience team. Prior to joining IVR Technology Group, Christopher Miano had consulted […]

Industry​ ​Veteran​ ​Joins​ ​Growing​ ​Communications​ ​Technology​ ​Company​ ​in​ ​Buffalo. Buffalo,​ ​NY​ ​(November​ ​14,​ ​2017)​ ​-​ ​IVR​ ​Technology​ ​Group​ ​continues​ ​its​ ​growth​ ​and​ ​recent hiring​ ​spree​ ​with​ ​the​ ​addition​ ​of​ ​Bill​ ​Irvine​ ​as​ ​Chief​ ​Marketing​ ​Officer​ ​to​ ​amplify​ ​the​ ​company’s branding​ ​and​ ​marketing​ ​strategies.​ ​Bill​ ​Irvine​ ​has​ ​over​ ​20​ ​years​ ​of​ ​experience,​ ​having​ ​worked on​ ​B2B​ […]

Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data.

IVR Technology Group announced the relaunch of their product, pay by phone. Touted as an “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”

IVR Technology Group announced that it has made the 2017 Inc. 5000 list of the fastest growing private companies with a ranking of #3296. This is IVR Technology Group’s first time being honored.

IVR Technology Group announced the launch of Prestophone, the first cloud-based voice platform that offers a full suite of advanced add-on technologies such as call tracking, pay by phone, IVR, and more.

Most businesses measure success based on digital analytics. Analytics can encompass organic visits, page views and obviously, goal conversions. Often enterprises utilize call tracking numbers.

The key to a good business is good communication. Traditionally, businesses would rely on a dedicated phone system stored in-house. Could the option of Hosted PBX, help with your businesses communication needs?

Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs. Fortunately, services such as VoIP allowed business communications to evolve.

Voice broadcasting is a mass communication technique that started in the 1990’s. Its purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once.

Your customers don’t have to buy stamps or wait in line to pay their utility bill. Utility payments are processed within minutes, and your customers can check their balances to be sure their accounts are up to date.

IVR systems allows for insurance companies to reduce expenses without sacrificing quality. If you’re looking to cut operating costs, and improve customer satisfaction, you should really consider implementing an IVR into your insurance company.

IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted?

Customer service has always been synonymous with business. After all, treating customers well and delighting them is best for a business’s reputation. So, how does the contact center play a major part in handling customer communications?

Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than they would like. Take self-service to the next level with VIVR.