IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.
Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them.
The way in which customers pay for goods and services has changed a lot in the last ten years. Paper checks have all but disappeared from point-of-sale situations. However, businesses still rely on them so that customers can pay the bills.
Compass Pay implementations have the same user experience as IVR Technology Group’s Compass Pay, pay by phone virtual terminal, but an added value for clients who prefer a VXML implementation.