How Do You Know A Hosted PBX Is For You?

How Do You Know A Hosted PBX Is For You?

What is Hosted PBX? Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs.  This system is called a Private Branch Exchange (PBX). Connected to this PBX were...
10 Simple Ways IVR Systems Are Used In The Insurance Industry

10 Simple Ways IVR Systems Are Used In The Insurance Industry

According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you’re customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR...
How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...
10 Reasons that will make you want Visual IVR

10 Reasons that will make you want Visual IVR

Download the infographic: “10 Reasons That Will Make You Want Visual IVR” Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than...
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