How To Setup a Contact Center for Success

How To Setup a Contact Center for Success

Contact centers play a significant role in customer satisfaction and experience. A lousy interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? To measure success and...
Can Real-Time Analytics Increase Customer Loyalty?

Can Real-Time Analytics Increase Customer Loyalty?

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....
Biometric Authentication In Healthcare

Biometric Authentication In Healthcare

Biometric Authentication is a growing trend in healthcare. Are you putting the identity of your patients at risk? When a customer contacts your company, they are depending on you to securely handle their medical information. These records include information such as a...
Track Phone Calls To Increase ROI

Track Phone Calls To Increase ROI

A call can come into your business for several reasons. Perhaps a customer saw your ad on a billboard and has a problem your company can solve. Generating sales, from advertising, can be difficult. Your company needs to stand out from the rest. Ever wonder how you can...