How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...
IVR for Medical Billing and Why You Need To Use It

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...
Page 1 of 612345...Last »