According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you’re customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR Systems capability is wide-ranging. In order for insurance companies to be competitive, they need to […]
At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions. They provide customer engagement analytics in real-time. One of the best ways to understand […]
In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater. “When you tell a 22-year-old to turn off the phone, don’t ruin the movie, they hear please […]
Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of trying a new endeavor is how […]
A company wouldn’t run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line. Toll fraud can earn malicious hackers billions of dollars a year and causes more monetary damages […]
Effective March 31, 2016, acquirers must communicate to all Level 4 merchants, they must use only Payment Card Industry (PCI)-certified Integrators and Reseller (QIR) professionals for point-of-sale (POS) application and terminal installation and integration. Level 4 merchants must have all protocols in place by January 31, 2017 in order to be compliant. Visa will now […]
Biometric Authentication is a growing trend in healthcare. Are you putting the identity of your patients at risk? When a customer contacts your company, they are depending on you to securely handle their medical information. These records include information such as a patient’s Social Security Number and date of birth. As a result medical records […]
