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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

IVR systems allows for insurance companies to reduce expenses without sacrificing quality. If you’re looking to cut operating costs, and improve customer satisfaction, you should really consider implementing an IVR into your insurance company.

IVR and Automation Customer Success,  insurance,  IVR,  ivr payment solutions,  IVR Tech

Real Time Call Analytics

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner.

Tech News analytics,  best customer service,  Call Outcome 360,  CallMiner,  Cloud Call Center,  customer convenience,  Customer Service,  Customer Success,  Eureka,  IVR Tech,  Real-time

In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater.

Tech News AMC,  IVR Tech,  nResponse,  text messaging,  Texting for Business

A company wouldn’t run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.

Security and Compliance hackers,  IVR Tech,  SaaS,  shield,  toll fraud,  tollshield,  VoIP,  VoIP Protection

It’s important for retailers to have a proper security protocol in place, which would involve only using licensed software and making sure they are securely updated.

Tech News data security,  hackers,  Hosted Contact Center,  Increased Security,  IVR Tech,  PCI Level 1 Compliance,  PCI Level 4,  risk,  SMB,  visa

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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