by Matthew Castronova | Feb 19, 2018 | Tech News
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...
by Ashley | Apr 3, 2017 | Tech News
We recently attended the Self Storage Association’s Spring Conference & Trade Show. This is where people in the industry have the opportunity to learn from the best in the business, network with peers and meet with top suppliers. Best of all this all took place...
by Ashley | Apr 3, 2017 | Tech News
We recently attended the Qualtrics Insight Summit. One of the first things we noticed was that the number of attendees had doubled from the previous year. This is, no doubt, due to the opportunity to hear from respected leaders in the customer service industry....
by Ashley | Apr 3, 2017 | Tech News
The Gaylord Palms in Orlando was host to the 2017 edition of Enterprise Connect Conference and Expo. It was an impressive of primarily, technology providers. We were able to walk the Expo Hall giving us access to 100 + vendors and booths. The Future is Cloudy The...
by Ashley | Oct 18, 2016 | Tech News
At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....
by Ashley | Oct 13, 2016 | Tech News
One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. Customer Loyalty...
by Ashley | Jul 15, 2016 | Tech News
Last week Pokémon Go launched worldwide and quickly become the most popular mobile game ever. Within three days of launch, it had more users than Twitter and more engagement than Facebook. What’s surprising a lot of businesses is they already see a boost because of...
by Ashley | Jun 21, 2016 | Tech News
IVR Technology Group will be attending the 17th Annual Call Center Week, a five-day event that will be held at The Mirage Las Vegas, June 27- July 1. While the conference was founded by top industry leaders, its purpose is to help companies develop strategies with the...
by Ashley | Apr 25, 2016 | Tech News
No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake – Improper Handling This example is both figurative and...
by Ashley | Apr 21, 2016 | Tech News
Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business’s reputation if the right precautions aren’t taken. It’s Sunday morning. You...
