We recently attended the Qualtrics Insight Summit. One of the first things we noticed was that the number of attendees had doubled from the previous year. This is, no doubt, due to the opportunity to hear from respected leaders in the customer service industry. Although it could also have something to do with that private concert by Sir Elton John.

Qualtrics Co-Founder and CEO Ryan Smith kicked off the event with an inspirational keynote speech. He spoke of the humble beginnings of the company, hosted in his parent’s basement. Because of their drive, it one of the fastest-growing technology companies in the world. This was as a a result of by making data collection quick and easy for researchers. “We’re a long way from that basement,” Smith said, “when no one would listen to us.”

Smith discussed the importance of customer analytics and reporting. He believes that by emphasizing the value of real-time data, versus historical analysis, can provide greater insight. Thus, such data be more valuable to service the customer.

Inspiration comes in many forms, indeed.

As if listening to the CEO of such a meteoric company wasn’t enough, they had many other inspirational speakers from all walks of life. This included:

Michael Lewis – author of The Big ShortLiar’s Poker and The Blind Side.

Angela Duckworth – Founder and CEO of Character Lab

Omar Johnson – CMO at Beats by Dre & VP at Apple

Joseph Pine – Cofounder, Strategic Horizons LLP

Clayton Christensen –  Professor of Business Administration at the Harvard Business School

Michael Phelps – most decorated Olympian of all time

Everyone in attendance got a copy of by Kim Scott titled “Radical Candor: Be a Kickass Boss Without Losing your Humanity.“ The book offers leadership advice while subsequently encouraging the feedback of others.

The event was held in Salt Lake City, UT a beautiful city.

We can’t wait to see what they have in store in 2018!