Do Annoying Advertisements Get The Most Attention?

Do Annoying Advertisements Get The Most Attention?

Ad campaigns are designed to help represent a company’s brand using the most effective means possible. Unfortunately, some believe that there is no such thing as negative publicity. After all, it created a discussion so the advertisement must have worked. Here are...
Can Real-Time Analytics Increase Customer Loyalty?

Can Real-Time Analytics Increase Customer Loyalty?

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....
How To Improve The Quality Of Your Advertisements

How To Improve The Quality Of Your Advertisements

Most companies want to be able to get the most bang for their buck when it comes to advertising. Call tracking is a method that allows this to happen. By finding out how your customers heard about your company, you’ll be able to focus where to invest your advertising...
5 Valuable Reasons You Need Better Customer Service

5 Valuable Reasons You Need Better Customer Service

Our recent post about customer surveys explained how businesses could learn how to implement IVR Surveys. Doing this allow customers to have a voice, and businesses to improve customer service. IVR Tech Group offers a solution that can even alert companies if they get...
The Mistake Your Business Makes With Calls

The Mistake Your Business Makes With Calls

Part of being successful in the self-storage industry is being able to fine-tune your advertising. Call intelligence reporting can allow your business to figure out how customers found your location and focus where to advertise. Unfortunately, this information alone...
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