Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than they would like. The way to boost customers satisfaction is to take self-service to the next level with VIVR. 1. […]
At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions. They provide customer engagement analytics in real-time. One of the best ways to understand […]
Customer service isn’t just about gaining customer loyalty, it’s about respect, it’s about word of mouth and that CEO “Bob” telling his other CEO friend, “Dan” that your company is simply the best. But at what point does Bob tell Dan that? How many “acts of customer service” do you have to perform? Here are 5 tips […]
