How Do You Know A Hosted PBX Is For You?

How Do You Know A Hosted PBX Is For You?

What is Hosted PBX? Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs.  This system is called a Private Branch Exchange (PBX). Connected to this PBX were...
How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...
How To Setup a Contact Center for Success

How To Setup a Contact Center for Success

Contact centers play a significant role in customer satisfaction and experience. A lousy interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? To measure success and...
IVR for Medical Billing and Why You Need To Use It

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...
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