What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. Its purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Voice broadcasting users can contact targets (whether they’re members, subscribers, constituents, employees, or customers) almost […]
You know what they say about opinions, everybody has one. However, the ability to listen to the opinions of others, and shape your viewpoint, can yield success. This is especially true when it comes to business. Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help […]
Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of trying a new endeavor is how […]
We recently merged with Phonologies (check out official press release here), a global provider of contact center technologies and cloud based voice platforms. The robust Phonologies’ CCXML and VXML platform that powers over 20 million calls worldwide per day will become a core offering for IVR Technology Group, so we wanted to talk a little […]
